Michael Sagadin
Phoenix
Summary
Strategic Inside Sales Account Manager reputable for ranking among top performers, growing account bases and market share. Surpasses sales quotas, effectively pursuing leads and servicing key accounts. Secures new contracts with major businesses and private clients via quality representation.
Overview
19
19
years of professional experience
Work History
Business Development Executive
Cox Communications
11.2023 - Current
- Develop strategies, proposals and presentations to sell complex bundled voice, data and video solutions.
- Calling prospective customers to develop sales opportunities.
- Navigating organizations and selling to key decision makers.
- Engaging with clients to understand their businesses’ communication needs, reviewing pricing options and sharing customer feedback.
- Contacting customers prior to contract expiration to solve problems, renew contracts and sell additional products and services.
- Serving as the primary point of contact for customers in all phases of sales process.
- Negotiating pricing, products, and promotions with new customers.
- Determining serviceability and providing ROI assessment for new build opportunities.
- Partnering with service delivery to ensure installations are scheduled
Inbound Solutions Representative
Cox Communications
09.2022 - 11.2023
- Handled inbound calls to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Built positive relationships with customers by providing exceptional customer service.
- remained in th top 3% in terms of sentiment score in all of inbound
- One of the highest strategic sales agents consistently
- Developed and maintained working knowledge of products and services to deliver timely, accurate information
- Performed work in compliance with established regulations, policies and standard operating procedures
Homelife Outbound Sales Representative
Cox Communications
04.2020 - 09.2022
- Delivered exceptional customer service to every
customer by leveraging extensive knowledge of products
and services and creating welcoming, positive experiences. - Recommended products to customers, thoroughly
explaining details. - Responded proactively and positively to rapid change.
- Quickly and accurately answered customer questions,
suggested effective solutions and resolved issues to
increase customer satisfaction. - 2 time BOB winner in 2022
- Ranked third in winners circle contest for 2022
Account Manager
Endurance International Group
11.2012 - 02.2019
- Engage with customers to provide a needs analysis in
order to determine steps for optimal online web presence. - Conduct consultations & follow up with customers to
ensure satisfaction. - Manage successful online marketing strategies for small
businesses & organizations. - Attained, as well as exceeded diverse goals and metrics.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
Customer Development Representative
GoDaddy.com LLC
02.2006 - 07.2012
- Influenced customers to grow sales, improve service and identify customer service and logistics efficiencies by utilizing new techniques, tools and information systems.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
Education
Associate of Applied Science - Automotive Technology
Universal Technical Institute of Arizona Inc
Avondale, AZ01.2003
No Degree - Journalism
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ01.2000
Skills
- Performance Goals
- Outbound Calls
- Strategic Selling
- Suggestive Selling
- Sales Goal Attainment
- Independent Judgement
- Goal-Driven
- Sales Expertise
Timeline
Business Development Executive
Cox Communications
11.2023 - Current
Inbound Solutions Representative
Cox Communications
09.2022 - 11.2023
Homelife Outbound Sales Representative
Cox Communications
04.2020 - 09.2022
Account Manager
Endurance International Group
11.2012 - 02.2019
Customer Development Representative
GoDaddy.com LLC
02.2006 - 07.2012
Associate of Applied Science - Automotive Technology
Universal Technical Institute of Arizona Inc
No Degree - Journalism
Maricopa Community Colleges - Scottsdale Community College
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