Michael Saiki
Kansas City,MO
Summary
Results-driven professional with over 13 years of experience in supply chain and operations, seeking a Data Analyst role at Concord, USA. Expert in Microsoft Power Automate, with near mastery in designing complex workflows to automate data processes, complemented by proficiency in Power BI and Excel VBA. Eager to leverage technical expertise and a collaborative mindset to deliver data-driven insights that enhance operational efficiency and client success.
Overview
12
12
years of professional experience
Work History
Service Operations Manager
WarehouseQuote
Kansas City, MO
02.2023 - Current
- Lead a team of 10, developing KPIs to ensure predictable service delivery, and improving client satisfaction by streamlining communication and task workflows.
- Restructured our service operations team to enhance error handling, response time, and the velocity of task completion.
- Managed all hiring and employee onboarding for my team.
- Partnered with our engineering team, assisting with new solution design and rollouts for our operations team.
Process Improvement Technician (Concurrent Role)
WarehouseQuote
Kansas City, MO
02.2023 - Current
- Designed and implemented complex Power Automate workflows—leveraging AI Builder, Excel VBA, and prompt engineering with AI LLMs—to automate non-EDI data processes for 30+ clients, saving 4 FTE hours weekly, while ensuring accurate routing, error tracking, and performance reporting that reduced chargebacks for retail compliance customers.
- Designed the new hire onboarding process and implemented training validation through GEMBA observations, identifying waste within personal workflows.
- Defined data requirements for new customer onboarding, ensuring scalable, automated processes.
Account Manager
WarehouseQuote
Kansas City, MO
06.2022 - 02.2023
- Analyzed client data to resolve service exceptions, improving delivery accuracy through process optimizations.
- Used Power Automate to automate reporting tasks, enhancing client communication and supporting expansion opportunities.
- Collaborated with sales and warehouse teams to align processes with client business goals.
Outbound Supervisor
Advanced Auto Parts
Shawnee, KS
03.2021 - 06.2022
- Supervised a team of 20-25, implementing performance trackers and lean principles to achieve #1 Carquest DC status in the US.
- Built Excel-based production models to optimize labor schedules and reduce errors.
- Replicated successful processes at Des Moines facility, contributing to top-performing distribution center status.
Supervisor
United Parcel Service (UPS)
Various Locations
06.2013 - 03.2021
- Designed training programs, using data to track performance and ensure compliance with operational standards.
- Analyzed employee data for HR investigations, improving team retention by 45%.
- Optimized inbound/outbound workflows using performance metrics, supporting new facility openings.
Education
GED -
Johnson County Community College
Overland Park, KS05.2012
Skills
- Data tools: Power BI (dashboards, data visualization), Microsoft Power Apps, Power Automate (near mastery in complex workflow design and automation), Excel (VBA, advanced formulas, data analysis)
- Programming: foundational programming knowledge (via Power Automate automation projects), introductory SQL (basic queries), introductory Python (data processing)
- Process automation: workflow design, error reporting, user acceptance testing (UAT)
- Other: Microsoft 365, inventory auditing, lean process design
- Strategic thinking: developed KPIs aligned with business goals
- Attention to detail: ensured data accuracy through QA and troubleshooting
- Collaboration: Partnered with cross-functional teams and clients
- Communication: presented insights and trained teams on complex processes
Professional Development (Ongoing)
- Advanced skills in data analytics and automation through self-directed learning, including online courses in PowerBI, Microsoft Power Automate (expert-level workflow design), and Excel VBA.
- Developed foundational programming knowledge through Power Automate projects, with introductory exposure to SQL (basic queries) and Python (data processing).
Additional Achievements
- Authored WarehouseQuote's Core Principles, shaping organizational culture.
- Recognized for technical acumen and leadership, consistently achieving top performance metrics.
Timeline
Service Operations Manager
WarehouseQuote
02.2023 - Current
Process Improvement Technician (Concurrent Role)
WarehouseQuote
02.2023 - Current
Account Manager
WarehouseQuote
06.2022 - 02.2023
Outbound Supervisor
Advanced Auto Parts
03.2021 - 06.2022
Supervisor
United Parcel Service (UPS)
06.2013 - 03.2021
GED -
Johnson County Community College
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