Michael Saiz
Menard,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Nursing Assistant
Menard Manor
Menard, TX
03.2020 - 08.2022
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Customer Account Manager
Aarons Sale And Lease
Big Spring, TX
07.2017 - 12.2017
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Drafted letters, charts and financial reports to keep staff informed of progress.
Correctional Officer
GEO Group Inc., South Texas Detention Complex
Big Spring, TX
02.2015 - 06.2017
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed behavior of residents individually and in groups.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Received and accounted for personal possessions and determined inmate work assignments.
PSA
San Angelo Development Center
San Angelo, TX
02.2010 - 12.2014
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Customer Service Representative
Sitel
San Angelo, TX
02.2010 - 10.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Menard High School
Menard, TX05.2006
Skills
- Caregiver Relations
- Emotional and Social Support
- Electronic Recordkeeping
- Observation Documentation
- Computer Literacy
- Company Guidelines
- Proper Staffing
- Records Management
- Calm Under Stress
Timeline
Nursing Assistant
Menard Manor
03.2020 - 08.2022
Customer Account Manager
Aarons Sale And Lease
07.2017 - 12.2017
Correctional Officer
GEO Group Inc., South Texas Detention Complex
02.2015 - 06.2017
PSA
San Angelo Development Center
02.2010 - 12.2014
Customer Service Representative
Sitel
02.2010 - 10.2010
High School Diploma -
Menard High School
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