Michael Salazar

• Managed 110 advanced-level indemnity claims with diverse portfolios, including complex and large loss cases. Achieved a 230% closure ratio through early settlement strategies with valuations up to $1,500,000.
• Demonstrated advanced proficiency in Alternative Dispute Resolution (ADR). Authored a comprehensive ADR guide for peers and enhanced compliance and effectiveness in ADR practices. Contributed to high client retention and satisfaction.
• Excelled in reserve analysis and exposure projection. Consistently validated evaluations with subsequent developments. Showcased robust analytical and critical thinking skills.
• Developed and executed effective claim resolution strategies. Efficiently handled negotiations and mediations. Maintained high standards in documentation, liability determination, and policy coverage analysis.
• Led team development efforts by facilitating roundtable discussions. Provided insights on state compliance and claims management. Recognized for dedication to team success.
• Established strong professional relationships with stakeholders such as ombudsmen. Boosted the efficacy of ADR methodologies. Played a crucial role in team and enterprise success.
• Maintained effective communication with claimants, employers, attorneys, and internal teams. Employed superior verbal and written communication skills to articulate complex coverage determinations and facilitate negotiations clearly.

• Expertly managed and resolved up to 135 senior-level workers’ compensation indemnity claims involving complex, technical, and catastrophic losses, consistently determining accurate reserves and settlement values up to $550,000.

• Successfully ranked within the top four Claims Adjusters by swiftly and effectively handling high-exposure claims, including death cases, achieving claim resolutions 35% faster than peers, and finalizing 68% through Compromise and Release.

• Developed and executed innovative settlement strategies, adeptly adjusting reserves in response to significant updates and medical-legal developments, which consistently led to scoring between 95%-98% in quarterly Reserve Audits.

• Demonstrated exceptional ability in stakeholder management and compliance with best practices, earning recognition through the company’s Shared Values Program for outstanding relationship management and communication skills.

• Proactively mentored junior adjusters, significantly speeding up their professional development and promotion, while managing third-party vendors to mitigate claim exposures, consistently earning "Highly Effective" ratings in performance reviews.

• Maintained a high-volume caseload, averaging 10.5 monthly resolutions and demonstrating strong multitasking, critical thinking, and analytical skills, crucial for timely and effective claim handling.

• Certified and active adjusters license holder in California, with profound knowledge in policy analysis, coverage determination, and complex claims litigation strategies, ensuring adherence to legal and procedural standards.

• Led a team of six account representatives, and drove consistent achievement of monthly targets. As a result, three team members received Employee of the Month honors.
• Enhanced team productivity by providing targeted coaching on communication, time management, and organizational techniques. This helped all team members consistently meet their goals.
• Promoted a collaborative work environment by assisting team members in effectively prioritizing and resolving accounts. This significantly contributed to the achievement of departmental targets.
• Consistently surpassed monthly performance goals by conducting in-depth analysis of customer accounts. This facilitated successful negotiations and collection efforts.