Michael Sampdoria
Denver,CO
Summary
Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager on Duty
Worldwide Flight Services
02.2024 - Current
- Monitored staff performance and provided feedback to ensure quality customer service.
- Ensured compliance with safety regulations, company policies, and procedures.
- Trained new employees on job duties and company policies.
- Created schedules for staff members according to business needs.
- Developed strategies to increase customer satisfaction ratings.
- Conducted regular team meetings to discuss operational issues.
- Handled employee relations issues such as disciplinary action or terminations.
- Investigated incidents reported by customers or staff members.
- Performed administrative tasks such as filing documents or preparing reports.
- Monitored employee productivity to provide constructive feedback and coaching.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Managed team of 20 employees, ensuring high productivity and quality standards were met.
RAMP DUTY MANAGER
Menzies Aviation
08.2023 - 02.2024
- Developed and implemented strategies to improve customer service.
- Trained new employees on job duties and company policies.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Assigned tasks to employees and monitored progress of projects.
- Provided guidance and support to team members when needed.
- Handled employee relations issues such as disciplinary action or terminations.
- Investigated incidents reported by customers or staff members.
- Monitored employee productivity to provide constructive feedback and coaching.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Managed team of 50 employees, ensuring high productivity and quality standards were met.
HEALTH, SAFETY,ENVIRONMENTAL SUPERVISOR
Menzies Aviation
08.2022 - 08.2023
- Conducted safety training for employees and visitors to ensure compliance with safety regulations.
- Developed emergency response plans to address possible health and safety incidents.
- Monitored employee activities to ensure adherence to established safety protocols.
- Inspected equipment regularly to identify any potential safety issues.
- Investigated accidents in the workplace and reported findings to management.
- Maintained records of all safety-related incidents and created reports detailing corrective actions taken.
- Performed regular risk assessments to evaluate the need for additional safety measures or procedures.
- Provided guidance on safe work practices, such as proper lifting techniques, use of personal protective equipment.
- Educated workers on the importance of wearing appropriate Personal Protective Equipment.
- Implemented strategies for reducing workplace injuries through effective communication with supervisors and workers.
- Coordinated activities between different teams within the organization in order to ensure compliance with OSHA regulations.
RAMP SUPERVISOR
Southwest Airlines
08.2021 - 09.2022
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
- Monitored daily activity of the ramp staff to ensure efficient operations and completion of tasks.
- Assigned tasks to ground personnel based on workloads, skillsets, and availability.
- Trained new employees in all aspects of airport operations including baggage handling, cargo loading and unloading, aircraft marshalling, de-icing and fueling.
- Managed shift schedules for ramp staff members including breaks and mealtimes.
- Developed strategies for improving efficiency within the ramp team while maintaining high levels of service quality.
- Investigated any incidents involving damage to aircraft or property during loading and unloading activities.
- Provided guidance and support to staff members when needed in order to maintain a safe working environment.
- Reviewed performance reports from previous shifts in order to identify areas where improvements could be made.
RAMP AGENT
Southwest Airlines
06.2010 - 08.2021
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Education
Bachelor of Science - Aviation Management
Liberty University
Lynchburg, VA12-2024
Skills
- Scheduling proficiency
- Employee engagement
- Staff Training and Development
- Training and mentoring
- Staff Management
- Strategic Planning
- Staff Discipline
- Goal-Oriented
- Lean Six Sigma Yellow Belt
References
- Eric Wolf - Safety Director (303) 349-9424
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Professional Working
Certification
- OSHA 40 certified
- Lean Six Sigma Yellow Belt
- Pushback Certified
- Tow Certified
- WFS leadership Academy
- work, excel, powerpoint efficiently
Strongpoints
- OSHA 40 certified
- Pushback certified
- Super-tug certified
- Works well under pressure
- Lean Six Sigma Yellow Belt
- Multitasking efficiently
- Work, excel, PowerPoint efficiently
Timeline
Manager on Duty
Worldwide Flight Services
02.2024 - Current
RAMP DUTY MANAGER
Menzies Aviation
08.2023 - 02.2024
HEALTH, SAFETY,ENVIRONMENTAL SUPERVISOR
Menzies Aviation
08.2022 - 08.2023
RAMP SUPERVISOR
Southwest Airlines
08.2021 - 09.2022
RAMP AGENT
Southwest Airlines
06.2010 - 08.2021
- OSHA 40 certified
- Lean Six Sigma Yellow Belt
- Pushback Certified
- Tow Certified
- WFS leadership Academy
- work, excel, powerpoint efficiently
Bachelor of Science - Aviation Management
Liberty University
Similar Profiles
Julian HernandezJulian Hernandez
Office Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesOffice Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
TyWAYNE STEPTERTyWAYNE STEPTER
Ramp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesRamp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services