Summary
Overview
Work History
Education
Skills
Timeline
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Michael Sampson

Laurel,MD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.

Overview

5
5
years of professional experience

Work History

Warehouse Supervisor

JCPenney Store 2953
05.2022 - 02.2024
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Consistently lifted materials weighing as much as 8O pounds.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Customer Service Manager

First Data
02.2019 - 03.2022
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Associate of Arts - Business

Broward College
Fort Lauderdale, FL
10.2019

High School Diploma -

Eltham High School
Spanish Town, Jamaica
06.2018

Skills

  • Supplies inventory
  • Material Handling
  • Transportation Coordination
  • Quality Checks
  • Customer Relations
  • Team Building and Leadership
  • Hazard Identification
  • Load Planning
  • Laborer Oversight
  • Performance Assessment
  • Warehouse Safety
  • Material Handling and Moving
  • Managing laborers

Timeline

Warehouse Supervisor

JCPenney Store 2953
05.2022 - 02.2024

Customer Service Manager

First Data
02.2019 - 03.2022

Associate of Arts - Business

Broward College

High School Diploma -

Eltham High School

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Michael Sampson