Michael Sanchez
PRO Sales Specialist
San Antonio,TX
Summary
Professional Assistant Store Manager with 22 years' experience in training and managing retail staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.
Overview
20
20
years of professional experience
Work History
Department Manager
Lowes Home Improvement Stores
San Antonio, TX
08.2001 - 08.2021
- Provide resources and tools to support those directly helping customers provide the best service.
- Assist with down stocking and area recovery as well as providing input into merchandising decisions.
- Monitor use of store power equipment and coaching employees on safe behaviors and lifting techniques.
- Worked closely with sales associates to complete tasks.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Utilized excellent math skills to maintain accurate inventory levels.
- Performed opening and closing duties as part of management team and handled cash management.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Managed daily operations, ensuring efficient workflow and productivity.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with all safety regulations in the workplace.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Resolved customer complaints and issues promptly and professionally.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
Specialty Assistant Store Manager
Lowes Home Improvement Stores
San Antonio, TX
08.2001 - 08.2021
- Deliver high quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.
- Plan for spikes in sales and ensure the store had the in-stock position to support the demand.
- Conduct safety walks, monitor use of store power equipment, while coaching 150-190 associates around safe work practices.
- Delegated work to staff, setting priorities and goals.
- Analyzed sales data to identify trends and make recommendations for improving profitability.
- Resolved conflicts among customers, vendors, or other personnel in a professional manner.
- Managed stock levels by ordering additional items when necessary.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Coached and developed store associates through formal and informal interactions.
- Recruited, interviewed, hired, trained, evaluated and disciplined staff as needed.
- Negotiated contracts with vendors for purchasing supplies at competitive prices.
- Maintained accurate records of employee attendance and payroll information.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Accountable for achieving sales and margin goals.
- Provide full leadership over the store while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience.
- Collaborate with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.
- Rotate through Merchandising and Operations assignments for the purpose of cross-training and development.
Education
High School Diploma -
Robert E. Lee High School
San Antonio, TXCertification - Aerospace Propulsion Specialist
Chanute Air Force Base
Rantoul, IL08.1989
Skills
- Stock management
- Employee performance evaluation
- Merchandising
- Workforce Management
- Customer Service
- Employee Scheduling
- Staff Management
- Team Supervision
- Sales Reporting
- Performance Management
- Coaching and Mentoring
- Staff Hiring and Retention
- Vendor Relationship Management
- Scheduling
- Recruiting and Hiring
- POS Software
Decorations and medals
Air Force Outstanding unit Award; Air Reserve Forces Meritorious Service Medal;Air Force Training Award; National Service Medal
Timeline
Department Manager
Lowes Home Improvement Stores
08.2001 - 08.2021
Specialty Assistant Store Manager
Lowes Home Improvement Stores
08.2001 - 08.2021
High School Diploma -
Robert E. Lee High School
Certification - Aerospace Propulsion Specialist
Chanute Air Force Base