Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Sanchez

Largo,FL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience

Work History

Account Coordinator

ADT Security
04.2024 - Current
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
  • Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
  • Updated internal databases with account information to maintain concise, clear records.

Mobile Activations and Repair Rep 1

Spectrum
08.2023 - 04.2024
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.

Shift Leader

CVS Pharmacy
10.2022 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Mobile Manager

MarketSource
05.2021 - 10.2022
  • Increased mobile sales by developing innovative and customer-focused sales strategies.
  • Mentored junior sales representatives with best practices training sessions that fostered career development among team members.
  • Promoted store sales events and loyalty programs, driving increased revenue through targeted marketing initiatives.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

No Degree -

Osceola High School
Kissimmee, FL
05.2009

Skills

  • Critical Thinking
  • Reading Comprehension
  • Active Listening
  • Time Management
  • Decision-Making
  • Training and Development
  • Customer Service
  • Account Management
  • Sales Support
  • Quality Control
  • Microsoft Outlook, Word, and Excel

References

   

Barry Hunter - Co-worker   

(941) 306-9285


Claryvette Garcia - Co-worker 

(727) 712-6702



Timeline

Account Coordinator

ADT Security
04.2024 - Current

Mobile Activations and Repair Rep 1

Spectrum
08.2023 - 04.2024

Shift Leader

CVS Pharmacy
10.2022 - 08.2023

Mobile Manager

MarketSource
05.2021 - 10.2022

No Degree -

Osceola High School

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Michael Sanchez