Summary
Overview
Work History
Education
Skills
Timeline
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Michael Sanchez

Michael Sanchez

College Station

Summary

Tech Supporter worker bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.

Versatile and dependable Help Desk Technician with 5+ years of experience in technical support, machine operation, and inventory management. Skilled in troubleshooting hardware/software issues, equipment maintenance, and applying quality control standards. Proven track record of improving IT processes and delivering high-quality customer service.

Overview

6
6
years of professional experience

Work History

Crew Member

Chicken Express
09.2019 - Current
  • Observed customer purchases in line and differentiated between standard portions.
  • Accurately operated cash register to process customer payments.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Became familiar with products to answer questions and make suggestions.
  • Managed over 400 customers per day

Help Desk Technician

Field Nation
01.2021 - 03.2023
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to end-user support requests and patiently guided individuals by performing troubleshooting, improving resolution time by 60%
  • Provided Tier 1 IT support to non-technical internal users by delivering clear, desk side assistance, reducing repeat service requests by 30%.
  • Enhanced client understanding by explaining technical information in simple terms to non-technical users, reducing support follow-ups

Machine Handler, Machine Operator

Vitesco Technologies
03.2022 - 08.2022
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Used automated material moving equipment safely on job, following manufacturer instructions.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Used automated material moving equipment safely on job, following manufacturer instructionss

Call Center Customer Service Representative

Wolters Kluwer
12.2022 - 05.2023
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed over 50 customer calls per day.

Education

High School Diploma -

A&M Consolidated High School
1801 Harvey Mitchell Pkwy S, College Station, TX
05.2020

Certification - Information Technology

My Computer Career
William P. Hobby Airport, TX
10.2021

Skills

    Hard skills: Technical support, Microsoft Azure, VPN Configurations, database maintenance, security administration

    Soft skills: Attention to detail, Communication

Timeline

Call Center Customer Service Representative

Wolters Kluwer
12.2022 - 05.2023

Machine Handler, Machine Operator

Vitesco Technologies
03.2022 - 08.2022

Help Desk Technician

Field Nation
01.2021 - 03.2023

Crew Member

Chicken Express
09.2019 - Current

High School Diploma -

A&M Consolidated High School

Certification - Information Technology

My Computer Career

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Michael Sanchez