Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Sanchez

Floresville

Summary

Dynamic team leader with a proven track record at HEB Grocery Store, excelling in performance management and customer service. Skilled in project management and database administration, I empowered teams to achieve shared goals while enhancing operational efficiency. Recognized for delivering exceptional technical support and maintaining financial accuracy in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Team Leader

HEB Grocery Store
Floresville
09.2023 - 05.2025
  • Set performance expectations for the team, monitoring goal progress and providing constructive feedback.
  • Delegated responsibilities based on individual strengths to empower team members.
  • Collaborated with department leaders to establish shared goals and ensure team alignment.
  • Inspected production area regularly to verify proper equipment operation.
  • Managed approximately 30 customer communications daily through calls, emails, and faxes.
  • Gathered, organized, and entered information into digital database efficiently.

Remote Position

J & S Enterprise
Floresville
01.2023 - 04.2025
  • Delivered technical support for software installation and troubleshooting issues to enhance user experience.
  • Managed invoicing processes and tracked customer payments to ensure accurate financial records.
  • Maintained confidentiality of sensitive information while managing client interactions.
  • Updated and organized a comprehensive database of client information, including preferences.
  • Proofread documents for accuracy before final submission to clients.
  • Responded promptly to inquiries from customers and vendors via telephone and email.
  • Assisted in project management tasks by tracking progress and ensuring adherence to deadlines.

Order Selector/Receiver

HEB Warehouse
08.2015 - 09.2023
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
  • Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.

Education

High School Diploma -

John F. Kennedy
San Antonio, TX
06.2008

Skills

  • Performance management
  • Project management
  • Customer service and support
  • Database administration
  • Technical support
  • Financial oversight
  • Employee training and development
  • Shift scheduling

Languages

English and Spanish

Timeline

Team Leader

HEB Grocery Store
09.2023 - 05.2025

Remote Position

J & S Enterprise
01.2023 - 04.2025

Order Selector/Receiver

HEB Warehouse
08.2015 - 09.2023

High School Diploma -

John F. Kennedy

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