Michael Sanchez
New Brunswick,New Jersey
Summary
Experienced with facilitating peer learning and support in educational settings. Utilizes strong communication to connect with diverse student groups and foster positive learning environment. Track record of enhancing student engagement and understanding through collaborative and inclusive teaching methods.
Overview
9
9
years of professional experience
Work History
Peer Educator
Rutgers, The State University of New Jersey
Newark, NJ
09.2023 - Current
- Facilitated workshops on mental health resources and coping strategies for students.
- Developed and implemented educational programs to promote health awareness among peers.
- Collaborated with student organizations to enhance outreach and engagement initiatives.
- Trained new peer educators on program objectives and effective communication techniques.
- Assessed participant feedback to refine educational materials and improve program effectiveness.
- Coordinated events that fostered community building and peer support networks within campus the campus community.
Store Leader
GameStop
Edison, NJ
01.2020 - 04.2022
- Modeled customer service excellence by effectively resolving challenging situations and demonstrating positive behaviors for team members.
- Ensured appealing, clean, and fully stocked store environment to enhance customer experience.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating a competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation of about 8-10 workers
Assistant Store Leader
GameStop
Edison, NJ
07.2018 - 01.2020
- Delegated daily tasks and resolved scheduling issues to streamline team operations.
- Mentored employees to help improve skills and enable team members to become peak performers on the job.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Built relationships with team members to foster open communication and address concerns proactively.
Senior Guest Advisor
GameStop
Edison, NJ
03.2018 - 06.2018
- Resolved guest complaints and followed up to ensure satisfaction with solutions provided.
- Applied corporate safety policies and procedures while managing potential emergencies and alarms with professionalism.
- Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
- Cultivated positive working relationships with colleagues and demonstrated teamwork in guest interactions.
Guest Advisor
GameStop
Edison, NJ
01.2018 - 03.2018
- Organized products on store front to enhance visual appeal.
- Supported guests in finding product based on what was being requested.
- Assisted guests in locating requested products to enhance satisfaction.
- Advised guests on deals to maximize savings on purchases.
- Made sure shelves were neat and always faced
Seasonal Worker
GameStop
Edison, NJ
07.2017 - 01.2018
- Greeted guests to create welcoming atmosphere and enhance customer experience
- Attended to guests' needs to locate product selection
- Executed daily work assignments as delegated by management
- Attended to guests' needs to locate product selection
- Referred recommendations based off of guests' needs and wants
- Worked cooperatively alongside peers and maintained store during and after closing time
Education
Education Transfer - Mathematics Education
Middlesex County College
Edison, NJ07-2023
High School Diploma - undefined
New Brunswick High School
New Brunswick, NJ06-2012
Bachelor of Arts - Mathematics Education
Rutgers University-Newark
Newark, NJ05-2028
Skills
- Health Promotion
- Customer relationship management
- Sales and Promotions
- Critical Thinking
- Peer Mentorship
- Workshop Facilitation
- Effective communication
- Interpersonal communication
- Lesson planning
- Self-awareness
- Role modeling
- Boundary setting
- Crisis Intervention
Timeline
Peer Educator
Rutgers, The State University of New Jersey
09.2023 - Current
Store Leader
GameStop
01.2020 - 04.2022
Assistant Store Leader
GameStop
07.2018 - 01.2020
Senior Guest Advisor
GameStop
03.2018 - 06.2018
Guest Advisor
GameStop
01.2018 - 03.2018
Seasonal Worker
GameStop
07.2017 - 01.2018
High School Diploma - undefined
New Brunswick High School
Education Transfer - Mathematics Education
Middlesex County College
Bachelor of Arts - Mathematics Education
Rutgers University-Newark