Michael Sanders
Concord ,CA
Summary
Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Representative/Mobile Expert
T-Mobile Arch Telecom
02.2023 - Current
- Itemize and Calculate future bills, Handle Inventory, Compete in a high working environment with Daily/Weekly/Monthly sales goals
- Assist customers with tech problems and find a solution or create a plan of action.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased customer satisfaction by providing expert advice on mobile devices and current plans/promotions.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- 1x Top 10 Salesmen in Pacific Market
Just Do it Award
Top 5 Seller in Norcal/Southbay
Online Brand & Cleaning Service
Self Employed
08.2020 - 12.2023
- Built Websites, Took All the Pictures, Copywriting, Created Unique Marketing Campaigns, Edited and Took Videos For All Advertisements, Ran Facebook, Google, Twitter, & TikTok Ads.
Variety Stocking
WinCo Foods
08.2019 - 11.2020
- Stocked the shelves from 12:00pm-8:30am, Face isles to make sure It's presentable for audits and customers
- Unload Pallets and direct them to the correct Isles.
Cafe Worker
Diamond Hills Sports Club and Spa
12.2018 - 07.2019
- Handled money, Food, Drinks, catered to Large group events
- Including parties, Tennis events, swim meets, basketball camps, ECT.
Kids Club and Play Center Worker
Diamond Hills Sports Club and Spa
12.2017 - 07.2019
- Create a safe & Fun environment for kids while their parents enjoy the workout they deserve.
Associate
In-N Out-Burger
02.2016 - 12.2017
- Worked as an Associate (Register and Fry Loader)
- Give Customers a positive dining experience, handle transactions and manage cash, work with the team seamlessly to provide an experience for the customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering an excellent experience.
Concessions Stand Associate
Maya Cinemas
04.2015 - 12.2016
- Sold Candy, Popcorn and other various Items.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
Freedom High School
1050 Neroly Rd, Oakley, CA 9456106.2017
Some College (No Degree) -
Los Medanos
2700 E Leland Rd, Pittsburg, CA 94565Courses
First Tuesday Real Estate
3474 Niki Way Riverside, CA 9250708.2021
Skills
- Observant
- Task Oriented
- Understanding
- Inquisitive
- Personable
- Adaptable
- Methodical
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
Additional Information
Personal: (925) 481-9029
Business: (925) 382-8500
Completedcourses
- Branding MasterClass
- Graphic Design
- Photography
- Modern Copywriting
- Facebook And Google Ads
- Brand & Consumer Psychology
- Real Estate Practices
- Real Estate Legal Aspect
- Real Estate Principles
Timeline
Sales Representative/Mobile Expert
T-Mobile Arch Telecom
02.2023 - Current
Online Brand & Cleaning Service
Self Employed
08.2020 - 12.2023
Variety Stocking
WinCo Foods
08.2019 - 11.2020
Cafe Worker
Diamond Hills Sports Club and Spa
12.2018 - 07.2019
Kids Club and Play Center Worker
Diamond Hills Sports Club and Spa
12.2017 - 07.2019
Associate
In-N Out-Burger
02.2016 - 12.2017
Concessions Stand Associate
Maya Cinemas
04.2015 - 12.2016
High School Diploma -
Freedom High School
Some College (No Degree) -
Los Medanos
Courses
First Tuesday Real Estate
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