Michael Sanders
Memphis,TN
Summary
Dedicated professional with a strong work ethic and integrity, customer service, team member at Wendy's. Proven assistance, demonstrating patience and empathy. Skilled in managing transactions efficiently while ensuring customer satisfaction, contributing to a positive shopping and dining experience. Committed to excellence in every interaction with customer and vendors.
Overview
1
1
year of professional experience
Work History
Cashier / Stocker /Grill Cook
Wendys
11.2024 - Current
- Grill & Cook Food:
- Prepare burgers, chicken, fries, and other menu items to Wendy’s quality standards.
- Follow proper cooking times, temperatures, and food safety procedures.
- Monitor grill and fryer operations to maintain efficiency during rush periods.
- Cashier Duties
- Cashiers focus on customer interaction and front-of-house operations:
- Customer Service:
- Greet customers with a friendly attitude.
- Take accurate food and drink orders at the counter or drive-thru.
- Answer questions about the menu or promotions.
- Handle cash, credit/debit transactions, and provide correct change.
- Balance the register at the end of the shift.
- Order Assembly & Delivery:
- Communicate orders to kitchen staff and ensure accuracy.
- Assemble trays or bag orders for dine-in, carryout, or drive-thru customers.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Cashier
Kroger
06.2024 - 01.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area to ensure smooth operations.
- Collaborated with team members to meet daily store goals and improve service delivery.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Maintained cleanliness and organization of checkout area, promoting positive store environment.
- Processed customer transactions efficiently, ensuring accurate cash handling and balance at end of shifts.
- Enhanced customer satisfaction by ensuring timely and accurate food preparation according to specific guidelines.
- Adapted quickly to changing menu items and special requests from customers.
- Implemented portion control measures to minimize waste during food preparation.
- Collaborated with team members to optimize product placement for customer accessibility. vw
Education
High School Diploma -
Hope Works
Memphis Tn11.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Accomplishments
Wendy’s Cashier Accomplishments
- Delivered fast, friendly, and accurate service during high-volume meal rushes.
- Maintained high order accuracy, ensuring customer satisfaction and reducing order complaints.
- Handled cash and electronic payments with zero discrepancies in drawer balance.
- Improved drive-thru times by coordinating efficiently with kitchen staff.
- Followed food safety and cleanliness standards, helping the location pass health inspections with high marks
- Accurately processed hundreds of customer transactions daily, including cash, credit, and digital payments, while maintaining 100% drawer accuracy.
- Provided friendly, efficient, and professional customer service, ensuring a positive checkout experience for every shopper.
- Recognized by management and customers for excellent service, positive attitude, and reliability.
- Assisted customers with returns, exchanges, and inquiries, resolving issues quickly and courteously.
- Helped promote Kroger loyalty cards and digital coupons, increasing customer participation and store engagement.
Languages
English
Full Professional
Timeline
Cashier / Stocker /Grill Cook
Wendys
11.2024 - Current
Cashier
Kroger
06.2024 - 01.2025
High School Diploma -
Hope Works