Michael Sanders
Syracuse,NY
Summary
Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Motivated Full-stack developer who is skilled in JavaScript with a particular affinity for Front-end development. Have spent 3 years, with Johnson Controls honing my analytical, problem-solving, and client management skills Experienced in object-orientated programming; developing debugging, and testing code. Able to create wireframes and prototypes to help design projects. Most importantly, the ability to learn new technologies in a growing software industry.
Overview
7
7
years of professional experience
Work History
Technical Support Engineer
Johnson Controls
Remote
09.2018 - Current
- Assisted in re-designing and finalizing Lux Products website using JavaScript and PHP.
- Managed 200+ emails, chats and phone calls weekly.
- Promptly handled customer inquiries with a high customer satisfaction rate.
- Resolve customer’s technical inquiries and concerns with strong verbal and negotiation skills.
- Utilize strong problem-solving skills to determine the root cause for thermostat related issues.
- Exceeded employer metrics on customer satisfaction and inquiry volume.
Frontend Developer
Gambix Inc
Remote
06.2021 - 09.2021
- Assisted in developing the Lux Gambix website.
- Created wireframes using Canva and JustinMind to help create website design.
- Learned Django to help develop the backend API for our Website.
- Used React and Next.js for the Frontend and design portion of the Website.
- Scrum certified and received other training related to website development.
- Part Time
Education
Bachelor of Science - Meteorology, Weather Risk Management Option
Pennsylvania State University
State College, PA05.2018
Bachelor of Science - Web Development
THINKFUL Academy
Remote05.2020
Skills
- Languages: JavaScript (main) and Python
- Front-End: HTML5, CSS3, Reactjs, Nextjs
- Databases: MYSQL, Postgres, MongoDB
- Back-ends: Nodejs, Express, Django
- Support skills: Freshdesk, Salesforce
- Tools: GitHub, Linux, WordPress, Heroku
- MS Office, including Teams and Excel
- Technical troubleshooting
- Problem-solving
- Application support
Timeline
Frontend Developer
Gambix Inc
06.2021 - 09.2021
Technical Support Engineer
Johnson Controls
09.2018 - Current
Bachelor of Science - Web Development
THINKFUL Academy
Bachelor of Science - Meteorology, Weather Risk Management Option
Pennsylvania State University