Michael Sandoval
Cibolo,TX
Summary
Performance-driven Lead Generation Specialist adept at cold calling, pre-screening for qualification and overcoming objections to achieve optimal prospect engagement. Personable, creative and expert communicator talented at building positive rapport and long-term relationships.
Overview
13
13
years of professional experience
Work History
Lead Generation Specialist
UniFirst Corporation
10.2022 - Current
- Enhanced the effectiveness of phone call interactions by refining objection handling strategies, resulting in increased conversion rates and improved customer satisfaction
- Communicated detailed product information to potential clients in a clear and concise manner, effectively conveying the value of UniFirst's offerings
- Consistently reached out to potential clients in the B2B market, utilizing a proactive approach to drive business growth and expand UniFirst's customer base
- Supported the success of Outside Sales Representatives by setting achievable appointment targets and providing ongoing guidance and support
- Conducted comprehensive market research to identify and define UniFirst's target audience, resulting in a significant increase in high-quality leads for the sales team
- Utilized exceptional communication skills to establish meaningful connections with important stakeholders and uncover opportunities for business development
- Developed targeted email campaigns for Sales Representatives, providing them with key information on potential customers and improving efficiency and effectiveness in the sales process
- Kept accurate records of all phone calls made, pipeline status, and sales outcomes in Dynamics.
Talent Acquisition Coordinator
WilsonHCG
04.2022 - 07.2022
- Conducted comprehensive candidate interview screens to gain a deepunderstanding of their career motivations, goals, skill sets, and industryknowledge, in order to match them with suitable clients
- Streamlined the hiring process by facilitating client-candidate interviews, offerpackages, and onboarding procedures, ensuring a seamless experience for allparties involved
- Maintained accurate and up-to-date applicant tracking systems, both internaland external, to effectively manage candidates in all stages of the hiringprocess
- Demonstrated a consistent track record of meeting monthly goals and metrics,while showing a strong commitment to ongoing professional growth in therecruitment industry
- Implemented a standardized background check process to improve efficiencyand compliance, resulting in reduced processing time and full adherence toindustry regulations.
Inside Sales Associate
White Cap
10.2017 - 09.2021
- Consistently generated new sales opportunities through effective communication via phone, email, and other electronic channels, while also responding to customer requests for orders and quotations
- Proactively identified and pursued new leads through outbound calling and email campaigns, utilizing a strategic approach to expand the customer base and drive business growth
- Managed inventory procurement and monitoring to ensure timely and efficient handling of materials, with a focus on maintaining optimal inventory turns
- Ensured customer satisfaction by managing follow-ups and resolving any disputes or issues, achieving an impressive 90% customer retention rate and significantly improving overall customer satisfaction scores
- Implemented a vendor performance tracking system with over 15 vendors to monitor on-time delivery, product quality, and customer service, ensuring high standards across all areas of the supply chain
- Demonstrated strong adherence to established rules and practices, seeking guidance and support from supervisors on non-routine or problem areas, while also exercising limited independent judgment and taking responsibility for detailed checks and reviews of output.
Inside Sales Representative
Grainger
02.2016 - 10.2017
- Proactively reached out to existing Grainger clients through outbound phonecalls to identify their specific needs for Grainger products and services
- Showcased exceptional solution selling and negotiation skills to ensure clientsreceive tailored and effective solutions
- Delivered impressive product demonstrations that highlight the value andbenefits of Grainger offerings
- Surpassed or met the established sales activity goals
- Kept accurate records of all phone calls made, pipeline status, and salesoutcomes in Salesforce
- Collaborated effectively with internal business partners, such as Salesleadership, Marketing, Sales Operations, Clients Services, and Implementationteams, to build and maintain strong relationships that supported theachievement of sales and business goals
- Consistently predicted and achieved or exceeded monthly and annual salesquotas.
Customer Service Representative
Security Service Federal Credit Union
07.2013 - 02.2016
- Thrived in a high-volume call center environment, efficiently handling up to 100 calls per day while consistently achieving exceptional customer satisfaction and quality assurance metrics
- Strengthened Security Service's relationships with customers by effectively marketing new products and services, demonstrating a commitment to identifying and meeting their evolving needs
- Delivered top-notch customer service by handling each inquiry with a friendly, courteous touch, while adhering to strict procedures and enriched satisfaction practices, tailored to the Premier queue
- Proactively sought out coaching and development opportunities to enhance both personal and professional growth, demonstrating a commitment to ongoing learning and development.
Customer Service Representative II
Wells Fargo
11.2010 - 07.2013
- Conducted in-depth research on multiple computer programs and applications,boosting customer satisfaction by 20% through the provision of accurateinformation
- Maintained strict adherence to company policies and procedures byauthenticating callers before sharing confidential information, ensuring asecure and professional customer experience
- Consistently exceeded daily sales goals by promoting additional Wells Fargobank products and services, showcasing a results-driven approach and acommitment to exceeding expectations
- Efficiently solved complex issues involving company online website, ensuringtimely and effective resolution to customer inquiries
- Skillfully handled escalated issues to diffuse situations and ensure customersatisfaction, while also maintaining positive relationships with customers
- Exhibited exceptional phone skills, including composure, patience, andprofessionalism at all times.
Education
Associate of Science -
Brown Mackie College
San Antonio, TX05.2014
High School Diploma -
John Jay High School
San Antonio, TX06.2010
Skills
- Solution Selling
- Proficiency in CRM
- Customer Support
- Critical Thinking
- Problem-Solving Ability
- Sales Expertise
- Customer Service
- Understanding Customer Needs
- Goals and Performance
- Sales and Upselling
- Good Listening Skills
- Customer Account Management
Languages
English
Native or Bilingual
Timeline
Lead Generation Specialist
UniFirst Corporation
10.2022 - Current
Talent Acquisition Coordinator
WilsonHCG
04.2022 - 07.2022
Inside Sales Associate
White Cap
10.2017 - 09.2021
Inside Sales Representative
Grainger
02.2016 - 10.2017
Customer Service Representative
Security Service Federal Credit Union
07.2013 - 02.2016
Customer Service Representative II
Wells Fargo
11.2010 - 07.2013
Associate of Science -
Brown Mackie College
High School Diploma -
John Jay High School
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