Michael Sandoval
La Verne,CA
Summary
Friendly, self-motivated candidate with an excellent record of dependability and reliability. A versatile and resourceful candidate with five-plus years of consumer relations experience and an educator who takes pride in their work and can be counted on to get the job done. Praised by employers, peers, teachers and consumers for determination, common sense, precise attention to detail and commitment to customer satisfaction. Adept at working in diverse environments, handling multiple tasks and performing under pressure in deadline-driven situations.
Overview
12
12
years of professional experience
Work History
Classified Substitute, Instructional Assistant
Ontario-Montclair School District
07.2023 - Current
- Lead one-on-one or small student groups to provide support in enhancing reading and comprehension skills.
- Collaborate with head Intervention Program teacher and assigned students' teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Organize materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by the head teacher.
- Monitor student progress to identify areas requiring extra support and implement action plans to meet needs.
- Copy, organize and distribute classroom assignments or other paperwork.
- Maintain safety and security by overseeing students in lunch and recess environments.
Insurance Sales Clerk
Auto Club of Southern California
05.2022 - 07.2023
- Maintain and set-up files pertaining to Auto Club policies and procedures.
- Process payments, credits and automatic-payment methods as appropriate.
- Cross sell and refer additional Auto Club services and promotions.
- Respond in a timely manner to payment requests, inquiries and concerns in person, over the phone and email.
- Reconcile, track and report payments, bills and credits as required.
- Use of multiple computer programs to store and organize data as well as process payments.
- Knowledge of Microsoft Word, Excel, Teams, Adobe and Outlook required.
Fulfillment Center Associate I
Amazon LAX9
09.2021 - 05.2022
- Utilize computer database for various applications, such as customer associated database, problem solving to assist with associates prepping orders and troubleshoot customer physical orders.
- Receive and understand work orders to determine the type and quantity of items ordered by consumers.
- Locate items in storage areas and compare the information on them with work orders to ensure conformance.
- Physical sorting, loading and inventory maintenance of customer orders from the transportation docks.
- Check items to ensure that they are in good condition and conform to quality specifications and perform packing duties.
- Properly record all picked and packed items into the Amazon order database.
- Ensuring that the work station, stocks and inventory are well-organized and maintained.
- Actively participating and contributing ideas on ways to improve and/or optimize warehousing procedures.
- Follow state health and safety regulations and practices.
Customer Care Representative
Spokeo Inc
09.2017 - 09.2021
- Assist consumers with inquiries on Spokeo products, services and promotions through phone, email and live chat communication.
- Assisting with separate projects such as the live chat outbound program, Law Enforcement and Business to Business Accounts.
- Maintaining a safe and clean office work environment.
- Negotiation and sale skills, clear knowledge of the product, co-operative work and solution skills.
- Retrieving data from database system to assist with accounts for Law Enforcement and Non-profit Organizations, creating spreadsheets on all accounts.
- 2018 Care-a-thon project participant to create a new mission statement and logo for Customer Care in cooperation with the Marketing Department.
Student College Senator
Cal Poly Pomona ASI
06.2015 - 07.2016
- Lobbying with state legislators to advocate campus services and implement events.
- Assist in balancing the, budget for upcoming school years.
- Serve on campus wide committees such as Athletics/Sports Committee and the Facilities & Operations Committee.
- Collaborated with the Marketing, Design and PR Department to create logos, designs, mottos and mission statements for ASI Student Government.
- Managing and maintaining budgets for various Campus-wide Committees.
- Filing documents on policies, creating spreadsheets for joined Committees.
- Type and send daily emails to Campus wide staff and Committee members.
- Served as college spokesperson, liaising between students, faculty and school administrators.
Print Lab Student Assistant
Cal Poly Pomona University
09.2014 - 06.2015
- Assisted predominantly the College of Agriculture students as well as the general student population with printing reports, term papers and enlarged project boards.
- Laser cutting poster boards, cardboard and 3-Dimensional for the College of Environmental Design and Agriculture.
- Maintained register during make-ready and productions processes.
- Complied with university policies and safety protocols to maintain safety and operational performance of print/copy machines.
Instructional Aide
Bradoaks Elementary School
09.2012 - 06.2015
- Provided support during classes, group lessons, and classroom activities.
- Mentored and tutored individual students needing additional help.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Handled and distributed class records for attendance, graded assignments and course participation scores.
- Copied, organized and distributed classroom assignments or other paperwork.
- Maintained safety and security by overseeing students in inside and outside environments.
Student Intern, Department of Finance
Kaiser Permanente
06.2011 - 09.2011
- Sorting and filing expenditure documents.
- Scanning expenditure copies, journal vouchers.
- Verify batch sheets and confirm information contained in batches.
- Attaching back-up documentation to monthly packages.
- Filing and organizing documents as appropriate.
Education
Bachelor of Arts - College of Education & Integrative Studies
California State Polytechnic University
Pomona, CA06.2017
Skills
- Excellent writing and oral communication skills
- Excellent knowledge of Policies and Procedures in a University, public school and workplace setting
- Demonstrating effective skills including experience in performance appraisal, identification and communication of expectations, discipline and training
- Knowledge with MCR systems such as Tymeshift and Central Administration
- Knowledge of Microsoft Word, Excel, Powerpoint, Outlook, Teams, Adobe
- Knowledge of MRM Portal, Workday and Cashiering programs
- Technical support/Troubleshooting
- Lesson Planning and Preparation
- Individual/Small Group Student Instruction and Assistance
- Reading and Writing Instructional Support
- First Aid/CPR Certified
Timeline
Classified Substitute, Instructional Assistant
Ontario-Montclair School District
07.2023 - Current
Insurance Sales Clerk
Auto Club of Southern California
05.2022 - 07.2023
Fulfillment Center Associate I
Amazon LAX9
09.2021 - 05.2022
Customer Care Representative
Spokeo Inc
09.2017 - 09.2021
Student College Senator
Cal Poly Pomona ASI
06.2015 - 07.2016
Print Lab Student Assistant
Cal Poly Pomona University
09.2014 - 06.2015
Instructional Aide
Bradoaks Elementary School
09.2012 - 06.2015
Student Intern, Department of Finance
Kaiser Permanente
06.2011 - 09.2011
Bachelor of Arts - College of Education & Integrative Studies
California State Polytechnic University
Similar Profiles
Briana AmbrizBriana Ambriz
Early Childhood Educator Assistant at Ontario Montclair School DistrictEarly Childhood Educator Assistant at Ontario Montclair School District
Adrian MoralesAdrian Morales
Substitute Custodian at Ontario-Montclair School DistrictSubstitute Custodian at Ontario-Montclair School District
Luis Jara ValdesLuis Jara Valdes
Custodian at Ontario Montclair School DistrictCustodian at Ontario Montclair School District
Ayanna MonclovaAyanna Monclova
Certificated Substitute - Serrano Middle School at Ontario-Montclair School DistrictCertificated Substitute - Serrano Middle School at Ontario-Montclair School District
Anthony EspinozaAnthony Espinoza
Security Guard at Allied Universal Security ServicesSecurity Guard at Allied Universal Security Services