Michael Santiago
Durham,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Repair Sales and Operations Manager
Raleigh
10.2020 - 10.2023
- Engaged with clients to understand their needs and provide solutions based on their feedback
- Interviewed, hired and implemented training programs for new teammates
- Support and monitor all workload operations for sales, support, and technicians
- Responsible for all customer service issues with a feedback 5 Star rating(see Google reviews)
- Proven track record of external in person B2B sales in acquiring new accounts
Sales Development Representative
REVGEN NC, Inc
03.2020 - 06.2020
- Completed REVGEN’s four month sales development training program
- Identified high-quality opportunities thru an average of 115 outbound cold calls per day
- Managed high volume of leads in Salesforce.com to efficiently build a pipeline
- Strategically work with account executives to manage and drive pipeline.
Corporation Assistant Branch Manager
AT&T
12.2016 - 12.2019
- Interviewed, hired, trained, and coached new employees
- Communicated monthly metric expectations and performed daily coaching/development training
- Perforemd office audits, goal setting, and financial analysis of daily, office and yearly metrics
- Achieved over 90% rating in customer satisfaction for three years in a row
- Client engagement to inform and suggest opportunities for clients as well as resolve all client issues
Repair Store Area Manager
Triangle Cellular
02.2014 - 12.2016
- Recruited, interviewed, hired and coached teamamtes
- B2B cold and warm calling to identify prospects for partnerships, vendors and clients
- Achieved over $250K revenue growth in first year at the Southpoint Mall location in 2015
- Created and implemented 90-day new hire training program for onboarding technicians
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Bank Branch Manager
SunTrust
12.2010 - 01.2013
- Recruited, interviewed, hired, coached employees to bank procedures
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
Education
BA - Business Marketing
Old Dominion University
Norfolk, VA2004
Skills
- Business Administration
- Staff Development
- Marketing
- Team Leadership
- Customer Relationship Management
- Employee Development
- Customer Service
Timeline
Repair Sales and Operations Manager
Raleigh
10.2020 - 10.2023
Sales Development Representative
REVGEN NC, Inc
03.2020 - 06.2020
Corporation Assistant Branch Manager
AT&T
12.2016 - 12.2019
Repair Store Area Manager
Triangle Cellular
02.2014 - 12.2016
Bank Branch Manager
SunTrust
12.2010 - 01.2013
BA - Business Marketing
Old Dominion University
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