Michael Santiago

• Kept accurate logs of all deliveries and trips.
• Received daily delivery instructions and route assignments from dispatch.
• Inspected vehicles' condition, supplies and equipment before and after trips
• Cleaned interior and exterior of delivery vehicle at end of shift as needed.
• Handled merchandise in accordance with product handling standards.
• Navigated routes with relevant map programs and GPS systems.
• Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.

• Coordinated employee schedules according to shift changes and availability.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Worked closely with human resources to support employee management and organizational planning.
• Monitored operations and reviewed records and metrics to understand company performance.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
• Analyzed company's expenditures and developed financial models.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Collaborated with other departments to coordinate workflow processes between teams.
• Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Reviewed reports from subordinate staff members before submitting them to senior management.
• Implemented cost-cutting measures without compromising quality of services offered.
• Provided ongoing training to address staff needs.
• Evaluated processes and employee strengths to realign workflows with changing business demands.
• Maintained positive working relationship with fellow staff and management.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Complied with company policies, objectives and communication goals.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Participated in conferences related to industry trends or organizational developments.
• Implemented strategies to take advantage of new opportunities.
• Responded to customer questions regarding products, prices and availability.
• Established and enforced clear goals to keep employees working collaboratively.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Directed and supervised team of 15 employees in daily operations.
• Assessed company operations for compliance with safety standards.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Set specific goals for projects to measure progress and evaluate end results.
• Coached staff members to develop long-term career goals.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Monitored employee productivity to provide constructive feedback and coaching.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Understood and followed oral and written directions.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Maintained updated knowledge through continuing education and advanced training.
• Answered client's calls per shift to assist with customer questions and concerns.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Completed day-to-day duties accurately and efficiently.
• Collaborated with others to discuss new opportunities.

Automotive repair and service

I don't remember the exact dates of employment with these 3 employers.

Note: Strauss Discount Auto is located in Philadelphia, PA.