Michael Santiago
New York,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Data Verification Specialist
GRYPHON Strategies
02.2023 - Current
- Worked on several concurrent tasks and prioritized workload with minimal direction.
- Exceeded expectations in meeting established targets while maintaining uncompromising quality standards.
- Reduced errors in client reports by diligently verifying all entered information before submission.
- Collaborated with cross-functional teams to address data discrepancies and resolve issues effectively.
- Proofread and edited documents for accuracy and grammar.
- Managed multiple cases simultaneously, prioritizing workloads to meet deadlines without compromising quality or accuracy.
- Investigated candidate history and employment claims to confirm eligibility for positions.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
- Collaborated effectively with other departments, facilitating smooth handovers between teams involved in the verification process.
- Verified client information by analyzing existing evidence on file.
- Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
- Increased efficiency of the verification team through diligent collaboration and clear communication with colleagues.
- Increased project success rates with thorough documentation of findings during each stage of the verification process.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Support Assistant
Centers Plan for Healthy Living
10.2020 - 12.2022
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Generated reports and logged patient information for reliable records.
Technical Support Team Member
First Republic Bank
06.2019 - 06.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Translated complex technical issues into digestible language for non-technical users.
- Managed a diverse caseload of tickets, prioritizing urgent matters while maintaining attention to detail.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced team productivity by streamlining workflows and troubleshooting tools for optimal efficiency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
Office Clerk/Office Assistant/Data Entry Clerk
The Bellevue Hospital
06.2018 - 03.2019
- Delivered clerical support by handling range of routine and special requirements.
- Edited documents to keep company materials free of grammar errors.
- Purchased and maintained office supplies.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Compiled and analyzed data to produce reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Edited and proofread documents for accuracy and completeness.
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Bachelor of Arts in Global History -
John Jay College Of Criminal Justice
Skills
- Data Interpretation
- Database Management
- Proofreading
- Records Management
- Excel spreadsheets
- Strong Problem Solver
- Documentation and Recordkeeping
- Multitasking
- Dependable and Responsible
- Data Entry
- Remote Office Availability
- Computer Skills
Timeline
Data Verification Specialist
GRYPHON Strategies
02.2023 - Current
Administrative Support Assistant
Centers Plan for Healthy Living
10.2020 - 12.2022
Technical Support Team Member
First Republic Bank
06.2019 - 06.2020
Office Clerk/Office Assistant/Data Entry Clerk
The Bellevue Hospital
06.2018 - 03.2019
Bachelor of Arts in Global History -
John Jay College Of Criminal Justice
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