Michael Santiago
Hawthorne,CA
Summary
High-energy Server with considerable wine and alcohol knowledge, proven relationship-building and time management skills in fast-paced Fine Dining restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Collaborative, hardworking and efficient at multi-tasking to promote positive dining experiences and being detail oriented when maintaining long-term clientele loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Server Assistant
Fleming's Prime Steakhouse & Wine Bar
El Segundo, CA
11.2023 - Current
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Assisted other servers when needed during peak periods.
- Bussed and reset tables as needed between seating's.
Server
Kincaid's Fish, Chop & Steakhouse
Redondo Beach, CA
03.2022 - 05.2024
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stayed informed about daily specials, new menu items, promotions.
Lead Server
North Italia
Torrance, CA
01.2021 - 02.2023
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Training new servers.
- Constantly evolving knowledge of new menu items, garnishes, ingredients and preparation methods.
- Accurately recording guest's food orders in a timely manner.
- Communicate effectively with kitchen staff regarding guest allergies/special requests.
- Demonstrated knowledge of wines by origin, type, vintage, flavor profile and pairings with respective dishes.
Server
Detroit Veseys
Los Angeles, CA
08.2015 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Associate of Arts - Music Theory And Composition
Los Angeles City College
Los Angeles, CA2022
Skills
- Order Management
- Liquor, Wine, and Food Service Knowledge
- High-Volume Fine Dining experience
- Effective Upselling
- knowledge of various Point of Sale (POS) Systems
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- California Responsible Beverage Service Training - Exp 2025
- ServSafe Food Handler Training - Exp 2026
Timeline
Server/Server Assistant
Fleming's Prime Steakhouse & Wine Bar
11.2023 - Current
Server
Kincaid's Fish, Chop & Steakhouse
03.2022 - 05.2024
Lead Server
North Italia
01.2021 - 02.2023
Server
Detroit Veseys
08.2015 - 03.2020
Associate of Arts - Music Theory And Composition
Los Angeles City College
- California Responsible Beverage Service Training - Exp 2025
- ServSafe Food Handler Training - Exp 2026
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