Michael Santiago
North Bergen,NJ
Summary
Proven leader with expertise in event planning and office management, demonstrated at BUBBLE LLC and as a self-employed Event Specialist. Excelled in fostering teamwork, enhancing productivity by over 20%, and elevating customer satisfaction through exceptional service. Skilled in travel arrangements and speaker coordination, showcasing a blend of organizational prowess and interpersonal acumen.
Overview
8
8
years of professional experience
Work History
Office Supervisor/Sales Associate
BUBBLE LLC
06.2016 - 06.2018
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Created, prepared, and delivered reports to various departments.
Event Specialist
Self Employed Services
06.2018 - Current
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
- Managed event logistics and operations.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Negotiated and worked with venues and vendors to carry out event objectives.
- Ensured smooth event operations through diligent coordination with vendors and staff members.
Education
Associates - Business Administration
Berkeley College
New York, NYSkills
- Travel Arrangements
- Event Planning Expertise
- Branding Consistency
- Speaker Coordination
- Social Media Promotion
- Post-event Analysis
- Registration management
Accomplishments
Made over a million dollars for our company in a single event. Managed the event with ease and not a single mishap. I handle stress very well and am up for the task.
Languages
English
Native or Bilingual
Korean
Elementary
Spanish
Limited Working
Timeline
Event Specialist
Self Employed Services
06.2018 - Current
Office Supervisor/Sales Associate
BUBBLE LLC
06.2016 - 06.2018
Associates - Business Administration
Berkeley College