Summary
Overview
Work History
Education
Skills
Timeline
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Michael Santiago

Somerset

Summary

Motivated and bilingual Information Technology graduate from Rutgers University, New Brunswick, with hands-on experience in customer-facing roles and a strong foundation in programming, web development, and database systems.

Overview

5
5
years of professional experience

Work History

Merchandiser

Costco Wholesale
01.2022 - 01.2025
  • Managed inventory systems by stocking and tracking products, ensuring accurate data entry and availability within the warehouse.
  • Operated cash registers and supported customers with self-checkout systems.
  • Trained and guided new employees on digital systems and workflows.
  • Provided Spanish–English translation for technical inquiries, improving customer satisfaction.

Team Member

Panera Bread
01.2020 - 01.2022
  • Operated drive-thru ordering system and digital kiosks, troubleshooting technical issues for customers.
  • Consistently met accuracy and efficiency benchmarks in fast-paced, tech-integrated environment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Collaborated with managers during scheduling and inventory.

Education

Bachelor’s of Arts - Information Technology and Informatics, Minor in Economics

Rutgers University
New Brunswick, NJ
05-2025

Skills

  • Strong problem-solving and analytical skills
  • Programming & Web: Java, HTML, CSS, JavaScript
  • Quick learner with adaptability to new IT systems
  • Tools & Systems: Microsoft Office Suite, Git/GitHub, SQL
  • Customer service expertise with ability to communicate technical information clearly
  • Bilingual (English/Spanish) – able to communicate with a diverse range of customers

Timeline

Merchandiser

Costco Wholesale
01.2022 - 01.2025

Team Member

Panera Bread
01.2020 - 01.2022

Bachelor’s of Arts - Information Technology and Informatics, Minor in Economics

Rutgers University

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