Michael Santillo
Tampa
Summary
Healthcare executive with extensive experience in addressing complex challenges through innovative solutions. Expertise in managed care, healthcare financing, and strategic consulting, resulting in significant revenue growth and operational improvements. Proven ability to lead quality initiatives and enhance patient engagement while fostering strategic partnerships. Track record of driving enterprise-level transformations and achieving financial performance goals.
Overview
8
8
years of professional experience
Work History
Implant Product Manager
Paradigm
Tampa
06.2025 - Current
- Managed surgical implant program, achieving $60M in revenue within nine months.
- Oversaw data reporting for GTM, Network Development, and product teams, including conversion rates and state-by-state analysis.
- Directed ongoing Road Runner project to enhance margins by $3M and conversion rates by ten percent.
- Contributed to AI governance board, facilitating company-wide rollout and training for Copilot.
Co-Founder and Board Member
WJS Solutions Group LLC
01.2023 - Current
- Direct strategic partnerships and optimize staffing solutions, driving unparalleled growth and influence.
- Lead healthcare recruiting and staffing efforts for various specialized professionals, including physicians, nurse practitioners, and allied health roles.
- Conduct Lean Six Sigma-based consulting in strategy and operations, covering areas such as value-based care, call center operations, purchasing, and HR functions.
- Establish partnerships with a national recruiting organization as a subcontractor, expanding staffing services across multiple states.
- Forge long-term relationships with smaller practices, providing hiring solutions and optimization services tailored to their specific needs.
- Oversee contract execution, including practice walkthroughs, needs assessments, and timely implementation of services.
- Successfully recruited and hired 130+ healthcare providers, showcasing a proven track record of efficient staffing solutions.
- Secured a subcontractor partnership with a national recruiting organization, enabling the expansion of staffing services to multiple states.
- Implemented consulting services for two facilities, achieving notable improvements in call center operations, technology integration, and workflow efficiency.
- Initiated a national agreement set to go live on February 1st, marking a strategic milestone for geographical expansion and enhanced service offerings.
- Positioned the company for growth and success during its early stages, demonstrating impactful leadership and results.
Project Manager, Strategic Continuous Improvement
Paradigm
Tampa
08.2024 - 05.2025
- Spearheaded launch of full surgical bill pilot, generating $35M in initial revenue.
- Managed automation initiatives, optimizing claims ingestion and billing workflows.
- Collaborated with senior executives to design scalable solutions for enterprise improvements.
- Led cross-functional projects focused on system automation and process optimization.
- Partnered with first ancillary benefits manager, projecting $10-14M in first-year revenue.
- Directed strategic executive meetings to ensure alignment and support growth initiatives.
- Developed reporting structures and drove collaboration with product, operations, and IT teams.
- Implemented company’s first enterprise CRM system, enhancing workflows across departments.
Fractional Chief Operating Officer
InCare LLC
12.2023 - 07.2024
- Lead the transformation of a multi-practice organization by spearheading innovative strategies, ensuring operational efficiency, and fostering sustainable growth through strategic restructuring initiatives.
- Oversee operations and strategy for four practices specializing in primary care and integrative medicine.
- Implement strategic initiatives, including restructuring IT systems and optimizing RCM processes.
- Lead day-to-day responsibilities, ensuring efficient scheduling, billing, and staff coordination.
- Drive growth and restructuring efforts, optimizing clinical and front-office management.
- Increased participation in a weight-loss program by 20%, generating $1M in additional revenue within three months.
- Spearheaded the planning, development, and launch of a $3M Med Spa and Clinic, introducing advanced services such as peptide protocols and TRT.
- Reduced a managed care contract deficit by $500K through value-based care initiatives.
- Negotiated a strategic partnership with a nutrition and wellness vendor, diversifying services and creating new revenue streams.
Director, Mission Critical Projects
Tampa Family Health Centers
01.2023 - 10.2023
- Streamlined healthcare operations to enhance patient care and drive revenue growth.
- Oversaw call center operations across 18 locations, managing office managers and front desk staff.
- Led modernization of call center systems, negotiating vendor contracts and implementing new software.
- Established supervisory layers for quality audits and optimized scheduling efficiency.
- Provided executive-level reporting to ensure operational excellence and compliance.
- Reduced call abandonment rate from 17% to 6% through system optimization.
- Saved approximately $10K by transitioning to a software-based phone system.
- Decreased rollover calls from 10,000 to 2,400 monthly, achieving $60,000 in savings.
Regional Director, Managed Care & Population Health
Tampa Family Health Centers
01.2021 - 01.2023
- Directed patient outreach and nursing audits to optimize coding for maximum revenue.
- Enhanced quality measures for annual wellness visits, TOC appointments, cancer screenings, BP, and diabetes management.
- Managed third-party vendors and implemented CCM and RPM programs to improve care coordination.
- Achieved improved HEDIS scores across Medicare, Medicaid, and value-based care initiatives.
- Created a new well-child visit program to meet HEDIS targets for vaccinations and wellness checks.
- Led medication therapy management team to ensure adherence to medication refill HEDIS measures.
- Directed payer strategy and quality audits to enhance reimbursement rates and compliance standards.
- Forged partnerships with Cologuard, American Cancer Society, and American Heart Association to expand screening initiatives.
Center Administrator
Conviva Care Solutions
01.2020 - 01.2021
- Developed new MA workflows to ensure completion of HEDIS measures and preventive screenings across entire market.
- Supported Medical Director in TOC process and program implementation to reduce VPT for readmissions and ER visits.
- Achieved highest quality scores in market for Humana, WellCare, and ACO members.
- Directed financial turnaround resulting in $2M improvement.
Team Manager - Branch Operations
Apria Healthcare
01.2018 - 01.2020
- Managed teams to review new patient orders and documentation from referral sources.
- Coordinated necessary medical equipment and supplies for patient travel needs.
- Provided accountability for Shared Services team while coaching and developing staff.
- Cultivated collaborative business relationships with field leadership through effective communication.
- Acted on behalf of local branch offices during after-hours and weekends for urgent calls.
Education
MBA - Healthcare Administration
Utica College
Bachelor of Science - Health Studies
Utica College
Skills
- EPIC Superuser
- EMR (EPIC, Athena, ECW)
- Workday
- ADP
- Paylocity
- Strategic Roadmaps & Execution
- Leadership
- Client Relationships
- Customer Experience
- Payor Networks
- Healthcare
- Accountable Care Organizations
- Independent Practice Associations
- Product strategy
- Market analysis
- Data reporting
- Revenue forecasting
- AI implementation
- Strategic partnerships
- Lean Six Sigma
Additional Skills And Competencies
EPIC Superuser, EMR (EPIC, Athena, ECW), Workday, ADP, Paylocity, Strategic Roadmaps & Execution, Leadership, Client Relationships, Customer Experience, Payor Networks, Healthcare, Accountable Care Organizations, Independent Practice Associations, AI in Healthcare, Stanford University, Executive Coaching, IAP Career College, Six Sigma Lean Black Belt Professional (LBBP), Management and Strategy Institute, Certified Continuous Improvement Management (CCIM), Management and Strategy Institute, Project Management Qualified (PMQ), Management and Strategy Institute, Medical Office Administrator Certified (MOAC), Management and Strategy Institute, Project Management Essentials Certified (PMEC), Management and Strategy Institute, CPR/AED, AI in Halthcare Stanford
Early Career History
- Center Administrator, Conviva Care Solutions, 01/01/20, 12/31/21
- Team Manager - Branch Operations, Apria Healthcare, 01/01/18, 12/31/20
Executive Strengths
- Strategic Planning
- Executive Leadership
- Operations & Clinical Management
- Value-Based Care
- P&L Management
- Process Optimization
- Managed Care & Contracting
- Population Health
- Financial Strategy
- Innovation & Growth
Timeline
Implant Product Manager
Paradigm
06.2025 - Current
Project Manager, Strategic Continuous Improvement
Paradigm
08.2024 - 05.2025
Fractional Chief Operating Officer
InCare LLC
12.2023 - 07.2024
Director, Mission Critical Projects
Tampa Family Health Centers
01.2023 - 10.2023
Co-Founder and Board Member
WJS Solutions Group LLC
01.2023 - Current
Regional Director, Managed Care & Population Health
Tampa Family Health Centers
01.2021 - 01.2023
Center Administrator
Conviva Care Solutions
01.2020 - 01.2021
Team Manager - Branch Operations
Apria Healthcare
01.2018 - 01.2020
MBA - Healthcare Administration
Utica College
Bachelor of Science - Health Studies
Utica College
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