Summary
Overview
Work History
Education
Skills
Timeline
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Michael Santos

Bronx,NY

Summary

Enthusiastic and customer-focused hospitality professional with experience in high-volume, fast-paced environments. Adept at delivering exceptional guest experiences, upselling, and fostering positive customer relationships. Skilled in multitasking, problem-solving, and working effectively as part of a dynamic team. Passionate about elevating dining experiences and contributing to a team-driven culture. Currently seeking a server position to leverage strong interpersonal skills and hospitality expertise.

Overview

3
3
years of professional experience

Work History

Guest Experience Associate

The Summit
New York, NY
01.2023 - Current
  • Delivered outstanding service to over 7,000 guests nightly, including international visitors with limited English proficiency
  • Engaged guests with enthusiasm, explaining pricing, specials, and experiences, generating $850+ in nightly sales
  • Resolved guest inquiries with patience and efficiency, ensuring memorable experiences
  • Collaborated with team members to maintain a smooth and organized operation in a high-traffic setting
  • Adapted to flexible scheduling, including nights, weekends, and private events

Security Officer

Allied Universal
Manhattan, NY
09.2022 - 01.2023
  • Ensured a secure and welcoming environment by monitoring guest entry and verifying identification
  • Assisted in enforcing safety protocols while providing excellent customer service
  • Trained new employees on security procedures and customer engagement best practices

Park Assistant (Contract)

Children's Arts & Science Workshop Inc
Bronx, NY
02.2022 - 08.2022
  • Company Overview: (SYEP)
  • Provided exceptional visitor service, addressing inquiries and ensuring a positive guest experience
  • Organized and facilitated 20+ recreational activities for children, fostering engagement and inclusivity
  • Trained and mentored new team members to improve efficiency and teamwork
  • Managed cash transactions accurately and efficiently
  • (SYEP)

Education

High School Diploma -

Bronx Theatre High School
Bronx, NY
01.2022

Skills

  • Guest-focused service
  • High-Volume Service Expertise
  • Hospitality experience
  • Multitasking
  • Organizational abilities
  • POS system proficiency
  • Cash handling
  • Upselling
  • Sales expertise
  • Adaptability
  • Coachable
  • Proactive Learner
  • Conflict resolution
  • Computer skills
  • Native Spanish fluency

Timeline

Guest Experience Associate

The Summit
01.2023 - Current

Security Officer

Allied Universal
09.2022 - 01.2023

Park Assistant (Contract)

Children's Arts & Science Workshop Inc
02.2022 - 08.2022

High School Diploma -

Bronx Theatre High School

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Michael Santos