Michael Santos
Providence
Summary
Dynamic automotive sales and finance professional with 8+ years of experience. Proven top performer in sales volume, gross profit, and CSI scores. Skilled in negotiation, deal structuring, finance approvals, and delivering a streamlined end-to-end buying experience. Experienced in both showroom sales and high-pressure finance environments at leading Chrysler/Jeep stores.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Finance Manager / Senior Sales Consultant
Central Jeep Chrysler Dodge Ram
05.2023 - Current
- Manage full finance workflow: lender submissions, structuring deal terms, menu presentations, and product sales.
- Maintain strong PVR through strategic product penetration and relationship-based selling.
- Work closely with sales management to increase close rates and improve overall store profitability.
- Handle high-volume traffic environment with consistent accuracy, compliance, and CSI excellence.
- Mentor new sales staff on deal structure, CRM usage, and best practices for customer engagement.
Sales Consultant / Floor Manager
Elmwood Chrysler Dodge Jeep
09.2017 - 05.2023
- Averaged 19 vehicles sold per month with strong front- and back-end gross performance.
- Ranked top 3 in sales volume, gross profit, and CSI scores for multiple consecutive years.
- Operated in a hybrid sales/finance role: submitting deals, securing lender approvals, and finalizing contracts.
- Closed high-value retail and subprime finance deals, including Credit Acceptance programs.
- Supported management by helping close deals for other sales staff and improving team performance.
- Coordinated inventory swaps with 50+ dealerships across NE to secure high-demand units.
Education
Associate Degree - Business Administration
Anna Maria College
Paxton, MA01.2017
Skills
- Automotive Sales & Finance: negotiation, deal structuring, lending programs, subprime finance, product sales
- Customer Experience: relationship building, CSI excellence, conflict resolution
- Technology: CDK, RouteOne, Salesforce, VinSolutions, Microsoft Office
Certification
- Insurance Producer License
- Valid Driver’s License
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Finance Manager / Senior Sales Consultant
Central Jeep Chrysler Dodge Ram
05.2023 - Current
Sales Consultant / Floor Manager
Elmwood Chrysler Dodge Jeep
09.2017 - 05.2023
Associate Degree - Business Administration
Anna Maria College