Michael Sarlan
Phoenix,Arizona
Summary
Accomplished Sr Trainer /Field Technical Support With 14 years of employment at D.H. Pace, and a 20 year in industry experience,adept in technical training and client relationship management. Spearheaded a comprehensive employee training program, enhancing skills and performance. Excelled in project management, significantly contributing to business development. Certified in AAADM and FDDT, demonstrating a blend of hard and soft skills to drive organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Trainer / Field Technical Support.
D.H. Pace company
Tempe, AZ
07.2011 - Current
- Designed and Constructed (PIT) training area.
- Utilized Baan and Excel spreadsheets to assign service calls for technicians when scheduled calls would fall through before office staff arrived in the A.M.
- Preparing quotes and storing them into Google Drive.
- Developed and delivered a comprehensive training program for employees, incorporating industry best practices and personal experience. Utilizing feedback to ensure effectiveness.
- Guided employees in their professional development by providing individualized coaching and performance feedback.
- Mentored other senior trainers, providing support and guidance to help them develop their skills and confidence.
- Aided and took the lead in developing relationships with existing and potential customers outside of our normal services with vendors.
- Providing technical support for technicians in Service, Install, Sales, Systems Integration, Entry Door, at the Tempe location, as well as the Las Vegas, Tucson, and Flagstaff locations.
- Performed various roles, including business development and sales roles.
- Worked up quotes for larger-scoped jobs and specialty equipment, and then completed the scope of the work in the role of the project manager.
- Aiding in the onboarding of new employees by completing their driving, scissor lift, aerial platform, sit-down, stand-up, and reach lift certifications.
- Completing 30-day through 180-day evaluations of service technicians.
- Performed a high-level overview of classes for new hire office staff.
- Completing safety inspections and site walks.
- Aided in setting up new customers with contracts.
- AAADM Certified
- FDDT Certified
- Managed multiple projects simultaneously while adhering to established deadlines.
Lead Service Technician
Vortex Doors
Phoenix, AZ
07.2005 - 06.2011
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Performed troubleshooting to identify root cause of equipment malfunctions.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Created detailed reports documenting service activities for management review.
- Prepared estimates for repair services based on labor costs and materials used.
- Reviewed work orders and discussed with supervisors.
- Developed preventive maintenance procedures and schedules.
- Set up and operated mechanical and manual tools and equipment.
- Estimated costs of repairs.
- Conducted service appointments to diagnose and fix problems.
- Traveled to customer locations to complete work for pre-set appointments.
Education
High School Diploma -
Pathfinder Vocational Technical
Palmer, MA06-1993
Skills
- Train-the-trainer
- Employee onboarding
- Technical training
- Training and mentoring
- Project and program management
- Team building
- Scheduling training sessions
- Assigning work
- Coaching techniques
- Client relationship management
Affiliations
- Avid mountain biker.
- Love of the outdoors.
Accomplishments
- 2011 Rookie of the year.
- 2017 Commercial service tech of the year.
- 2018 Commercial service tech of the year.
- 2019 Distinguished service award. (Our customer at the ICE detention center had a project that they refused to let any technicians, nor company handle until I recovered from a battle with west nile virus that left me absent from my duties for a total of three and a half months.)
- 2020 Sales leader of the year for a service technician.
- 2020 Employee of the year award.
- 2021 Sales leader of the year for a service technician.
- 2023 Employee of the year award.
Certification
- Fire door drop test certified.
- AAADM Certified.
- Certified to complete aerial lift certification.
- Certified to complete driver certification practicals.
- Certified to complete trailer towing practicals.
- Certified to complete sit down fork lift certification.
- Certified to complete stand up fork lift certification.
- Certified to complete reach fork lift certification.
- Certified to complete scissors lift certification.
Timeline
Sr. Trainer / Field Technical Support.
D.H. Pace company
07.2011 - Current
Lead Service Technician
Vortex Doors
07.2005 - 06.2011
- Fire door drop test certified.
- AAADM Certified.
- Certified to complete aerial lift certification.
- Certified to complete driver certification practicals.
- Certified to complete trailer towing practicals.
- Certified to complete sit down fork lift certification.
- Certified to complete stand up fork lift certification.
- Certified to complete reach fork lift certification.
- Certified to complete scissors lift certification.
High School Diploma -
Pathfinder Vocational Technical
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