Summary
Overview
Work History
Education
Skills
Timeline
Manager

Michael Sasenick

Norwalk,CT

Summary

Dynamic and results-oriented professional with extensive experience at Pinstripes and Menards, adept in enhancing guest relations and streamlining operations. Excelled in mentoring teams and implementing process improvements, significantly boosting efficiency. Skilled in inventory management and customer service excellence, consistently delivering high-quality dining experiences. Demonstrates exceptional interpersonal relations and a commitment to workplace safety.

Overview

2025
2025
years of professional experience

Work History

Busser

Pinstripes
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Assisted customers with carry-out service.
  • Processed payments for orders and provided customers with change.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored dining room inventory and replenished as necessary.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Engaged in suggestive selling and other sales techniques.
  • Greeted customers and provided menus upon arrival to dining room.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Established rapport with customers by providing friendly and attentive service.
  • Offered product samples, answered questions and helped customers find items.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Manager

Pinstripes
03.2023 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved marketing to attract new customers and promote business.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Launched quality assurance practices for each phase of development
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Forklift Operator

DHL Supply Chain
06.2021 - 02.2023
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Communicated with floor managers to determine merchandise placement.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
  • Promoted operational efficiency by maximizing loads on each transfer.

Dishwasher

Applebee's
04.2020 - 06.2022
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Type items used often by kitchen staff.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Followed supervisor instructions to complete tasks on time.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Washed dishes and assisted in bussing tables.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Monitored dishwashing machines for proper functioning.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Increased machine efficiency by scraping and pre-washing dishes.

Sales Associate

Menards
01.2013 - 06.2015
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

None -

College of DuPage
Glen Ellyn, IL

Skills

  • Table reset
  • Station restocking
  • Hazardous chemical handling
  • Dish collection
  • Dining room cleaning
  • Process improvements
  • Mentoring
  • Guest relations
  • Safety awareness
  • Physical stamina
  • Quality control
  • Attention to detail
  • Resourcefulness
  • Table resetting
  • Performance improvement
  • Table setting
  • Food safety practices
  • Server support
  • Effective problem solving
  • Beverage service
  • Decision-making
  • Food safety
  • Table bussing
  • Time management
  • Cleaning procedures
  • Turning tables
  • Restaurant industry expertise
  • Cleaning and sanitizing
  • Dishwashing and sanitization
  • Positive attitude
  • Needs assessment
  • Customer service excellence
  • Interpersonal relations
  • Training and coaching
  • Multitasking and organization
  • Workplace safety
  • Clear communication
  • Dining room maintenance
  • Regulatory compliance
  • Event coordination
  • Inventory management
  • Health code requirements
  • Strategic planning
  • Food running
  • Professional appearance
  • Team collaboration
  • Quality assurance
  • Hand-eye coordination
  • Conflict mediation
  • Strong client relations

Timeline

Manager

Pinstripes
03.2023 - Current

Forklift Operator

DHL Supply Chain
06.2021 - 02.2023

Dishwasher

Applebee's
04.2020 - 06.2022

Sales Associate

Menards
01.2013 - 06.2015

Busser

Pinstripes

None -

College of DuPage

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Michael Sasenick