Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Michael Saucedo

Clarendon Hills,IL

Summary

I have always been interested in a hands on field of work, this is the reason I have decided to pursue jobs that not only challenges me mentally but also physically. I worked for the Cook County Sheriff's Dept. In my time with the Sheriff's Department I have learned so much and sharpened so many skills pertaining to my field from the excellent training provided through their academy and once a year In-service training and obviously learning on the job. I have also attained many skills that assist me in this field through my previous employer when I attained the position of Personal Banker at Bank of America where you need to learn excellent customer service skills, spot on paperwork and accountability. Experienced Sales Leader with many years of experience in Sales. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

12
12
years of professional experience

Work History

Fleet Mechanic

TruGreen Lawn Care
Hickory Hills, IL
11.2021 - Current
  • Used computer equipment, hand tools and technical skills to diagnose faults and repair.
  • Scheduled and oversaw maintenance services for 135 pieces of equipment and fleet vehicles.
  • Prepared vehicles and performed annual DOT inspections.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Conducted full operational compliance inspections before releasing vehicles for use.

Automotive Technician

RQW Automotive
Westmont, IL
03.2020 - 10.2021
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Attended safety meetings and implemented policies with junior team members.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.

Business Owner

Jaliscos Grocery
Coldwater, MI
11.2017 - 02.2020
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Input income and expense details into QuickBooks to track business finances and address variances.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Correctional Deputy Sheriff

Cook County Sheriff's Department
Chicago, IL
09.2013 - 11.2017
  • Managed debriefings for criminal subjects to acquire data relevant to investigations
  • Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability
  • Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes
  • Investigated incidents and crimes, including evidence collection and witness statements
  • Interviewed criminal targets and witnesses to uncover facts for verification and authentication
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues
  • Ensure the safety of all Staff and detainees within the Division
  • Assist all staff in distress

Personal Banker

Bank Of America
Chicago, Illinois
09.2011 - 08.2013
  • Created innovative financial solutions to meet customer needs and provide competitive edge
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback
  • Networked to increase client base and encourage existing clients to expand financial portfolios
  • Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals
  • Performed vault duties to handle large deposits and distribute currency to coworkers
  • Worked closely with management to strategize sales techniques to increase branch production and customer service
  • Achieved consistent recognition as top sales performer
  • Established rapport with new clients to increase satisfaction and loyalty

Retail Sales Leader

T-Mobile
Chicago, IL
09.2009 - 09.2011
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Submitted reports to senior management to aid in business decision-making and planning
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers

Education

Associate of Arts -

Moraine Valley Community College
Palos Hills, IL
2021

Automotive And Diesel Technician Certification - Automotive Technology

Universal Technical Institute of Illinois
Glendale Heights, IL
2010

Skills

  • Administrative
  • Banking
  • Customer service skills
  • Report writing
  • Spanish
  • Emergency management
  • Safety and security
  • Customer relations
  • Issue resolution
  • Upselling
  • Profitability and revenue generation
  • Staff training
  • Managing work orders

Timeline

Fleet Mechanic

TruGreen Lawn Care
11.2021 - Current

Automotive Technician

RQW Automotive
03.2020 - 10.2021

Business Owner

Jaliscos Grocery
11.2017 - 02.2020

Correctional Deputy Sheriff

Cook County Sheriff's Department
09.2013 - 11.2017

Personal Banker

Bank Of America
09.2011 - 08.2013

Retail Sales Leader

T-Mobile
09.2009 - 09.2011

Associate of Arts -

Moraine Valley Community College

Automotive And Diesel Technician Certification - Automotive Technology

Universal Technical Institute of Illinois
Michael Saucedo