Summary
Overview
Work History
Education
Skills
Leadershipprinciples
Careergrowthanddevelopment
Accomplishments
Certification
References
Timeline
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Michael Saucedo

Michael Saucedo

Leader
El Paso,TX

Summary

Dynamic leader with a proven track record in leadership, enhancing client success rates by 45% through innovative strategies and effective conflict resolution. Expertise in payroll fundamentals and emotional intelligence drives the transformation of challenges into achievements, significantly boosting team productivity and client satisfaction. Aiming to leverage leadership skills to foster further growth and innovation within the organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

ACQUISITION/ELITE IMPLEMENTATION MANAGER

ADP
02.2023 - 07.2024
  • Oversaw daily activities of the Implementation team, resulting in a 15% increase in meeting business KPIs and maintaining a 100% deadline completion rate in addition to above goal NPS scores
  • Pioneered innovative, analytics-based strategies that improved client goal success rates by 45%
  • Streamlined monitoring of performance indicators, boosting weeks-to-start efficiency by 30% and enhancing employee and customer engagement scores by 18%
  • Employs initiative in backlog management to minimize and forecast issues while precisely identifying, discussing, and resolving patterns
  • Developed and executed intervention strategies, resulting in a 70% success rate in stabilizing and saving at-risk client businesses

CLIENT SERVICE TEAM MANAGER

ADP
07.2016 - 02.2023
  • Mastered de-escalation techniques, improving client relations and resolving 95% of conflicts without escalation
  • Cross-functional collaboration with 5 ADP units, increasing customer satisfaction by 25%
  • Mentored 15 team members, identifying critical skill gaps and orchestrating 10 targeted training sessions to enhance productivity by 25% and NPS scores by 8%
  • Oversaw performance standards guarantee target fulfillment, resulting in a 20% increase in productivity during high activity phases
  • Analyzed group data to identify key trends, informing strategic decisions that increased productivity by 20%
  • Directed payroll operations, ensuring accurate and timely processing for multiple groups across multiple states, enhancing staff and customer success while maintaining SOX compliance and upholding cyber security

REGIONAL TEAM LEAD

ADP
02.2016 - 07.2016
  • Initiated weekly follow-ups with dissatisfied clients, restoring 90% to full satisfaction and reinforcing business partnerships
  • Led task management, achieving a 35% increase in daily productivity and maintaining 100% operational continuity
  • Monitored and analyzed productivity metrics, enabling tailored guidance that uplifted team performance by 20%
  • Leveraged top-tier training programs to ideate and implement strategies, increasing client ROI by 30% on product spends

Education

BACHELOR OF SCIENCE - BUSINESS w/Leadership Management Certification

UNIVERSITY OF PHOENIX
03.2025

EXPERT EXCEL AND WINDOWS 10 -

BLOOMFIELD COLLEGE
12.2018

FUNDAMENTAL PAYROLL CERTIFICATION -

AMERICAN PAYROLL ASSOCIATION
12.2016

ASSOCIATE OF ARTS -

UNIVERSITY OF PHOENIX
12.2016

ELECTRONICS TECHNOLOGY - TELECOMMUNICATIONS

EL PASO COMMUNITY COLLEGE
12.2016

Skills

  • Conflict Resolution Training
  • Ken Blanchard’s Situational Leadership II training
  • Emotional Intelligence Training
  • License to Hire
  • Emerging Leader Program
  • UTEP COBA Corporate Academy Mentorship Program
  • Payroll and Tax Fundamentals
  • Performance Assessment Delivery Skills
  • Self-Discovery Coaching
  • Quality 1st Coaching
  • Small Business Services Leadership Academy
  • Professional Skills Training
  • Talent and Performance Acceleration
  • Careers in Gear (Various Skills)
  • Strength-Based Development Coaching
  • Teacher
  • Provider
  • Achiever
  • Restorative
  • Analytical
  • Responsibility
  • Learner

Leadershipprinciples

Commitment, Connection, Compassion, Consistency, Competency, As a leader I am committed to communicating clearly, concisely, and coherently.

Careergrowthanddevelopment

  • De-escalation Training
  • Ken Blanchard’s Situational Leadership II Training
  • Emotional Intelligence Training
  • License to Hire
  • Emerging Leader Program
  • UTEP COBA Corporate Academy Mentorship Program
  • Payroll and Tax Fundamentals
  • Performance Assessment Delivery Skills
  • Self-Discovery Coaching
  • Quality 1st Coaching
  • Small Business Services Leadership Academy
  • Professional Skills Training
  • Talent and Performance Acceleration
  • Careers in Gear (Various Skills)
  • Strength Based Coaching

Accomplishments

Manager of the quarter for Q1, & Q3 of FY21

Manager of the quarter for Q2, Q3, & Q4 of FY22

Top Associate Engagement for FY17, FY18, & FY19

UTEP College of Business Administration Corporate Academy Mentorship Program Mentor

Guided more than 45 associates in achieving their objectives and securing promotions, while also ensuring the retention of their talent.

Certification

  • Fundamental Payroll Certification (FPC)

References

References available upon request.

Timeline

ACQUISITION/ELITE IMPLEMENTATION MANAGER

ADP
02.2023 - 07.2024

CLIENT SERVICE TEAM MANAGER

ADP
07.2016 - 02.2023

REGIONAL TEAM LEAD

ADP
02.2016 - 07.2016

BACHELOR OF SCIENCE - BUSINESS w/Leadership Management Certification

UNIVERSITY OF PHOENIX

EXPERT EXCEL AND WINDOWS 10 -

BLOOMFIELD COLLEGE

FUNDAMENTAL PAYROLL CERTIFICATION -

AMERICAN PAYROLL ASSOCIATION

ASSOCIATE OF ARTS -

UNIVERSITY OF PHOENIX

ELECTRONICS TECHNOLOGY - TELECOMMUNICATIONS

EL PASO COMMUNITY COLLEGE
Michael SaucedoLeader