Michael Sawyer
Red Oak
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Known for reliability and adaptability, with a swift capacity to learn and apply new skills effectively. Committed to leveraging strengths to drive team success and contribute to organizational growth, ensuring alignment with strategic objectives. A strong collaborator dedicated to fostering a positive work environment while achieving results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Consumer Cellular
02.2020 - 02.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Developed strong time management skills by efficiently prioritizing tasks and ensuring timely follow-up with customers
Caregiver
Synergy HomeCare
01.2019 - 01.2023
- Provided safe mobility support to help patients move around personal and public spaces
- Kept household areas clean and well-stocked, ran errands, managed laundry
- Built strong relationships with clients to deliver emotional support and companionship
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
IT Support Specialist
Dyson IT Work LLC
10.2018 - 11.2018
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Switched out old workstation equipment with new ones (9 stations total) which included monitors, keyboards, mice, thin client towers and printers
- Re-imaged all workstations
- Helped with installing and troubleshooting security cameras (5 throughout the building)
IT Specialist
Alorica
04.2017 - 11.2018
- Analyzed hardware and software issues to identify troubleshooting methods needed for quick remediation
- Removed and replaced malfunctioning components to correct hardware problems
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions
- Configured hardware, devices and software to set up work stations for employees
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Engaged end users and answered questions via email, phone, website live chat and in forums
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
IT Specialist
Training To You Inc
05.2015 - 02.2017
- Configured hardware, devices and software to set up work stations for employees
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Removed malware, ransomware and other threats from laptops and desktop systems
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Removed and replaced malfunctioning components to correct hardware problems
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Engaged end users and answered questions via email, phone, website live chat and in forums
Education
Associate - Information Systems Administration
ITT Technical Institute
Indianapolis, AZ12.2011
Skills
- Collaborative teamwork
- Client support experience
- Technical problem-solving
- Clear and concise communication
- Technical documentation
- Technical service support
- Technical desktop support
- Effective listening
- Computer hardware expertise
- Experience with application deployment
- In-depth product knowledge
- Accurate call documentation
Certification
- Driver's License
- CompTIA Network+ September 2025 to September 2028
Timeline
Customer Service Representative
Consumer Cellular
02.2020 - 02.2024
Caregiver
Synergy HomeCare
01.2019 - 01.2023
IT Support Specialist
Dyson IT Work LLC
10.2018 - 11.2018
IT Specialist
Alorica
04.2017 - 11.2018
IT Specialist
Training To You Inc
05.2015 - 02.2017
Associate - Information Systems Administration
ITT Technical Institute
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