Michael Sayers
Home Sales Professional
24418 183rd Ct SE Covington,WA
Summary
Dedicated professional with diverse experience providing exceptional customer service to customers in hospitality and real estate positions. Proven ability to exceed goals and increase revenue with outstanding leadership and high-level customer service. Able to lead employees and implement policies and procedures that ensure properties are suitably maintained on a daily basis. Collaborative communicator focused on building relationships and fostering synergy to drive constructive change and enhance profitability. Proficient user of MS Office, Newstar, Lasso, Homefront, Salesforce and Adobe Acrobat.
Overview
20
20
years of professional experience
Work History
Home Sales Consultant
True Built Home
11.2023 - Current
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
- Provided guidance to buyers throughout decision-making process empowering them to make informed choices about their new homes.
- Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Collaborated with builder and designers to ensure timely completion of quality homes for client satisfaction.
Realtor
Keller Williams Puget Sound
11.2022 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Provided expert advice on property values, guiding clients to make informed decisions when buying homes.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Home Ownership Counselor
Adair Homes
03.2021 - 11.2022
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Collected fees and documented payment processes for property transactions.
- Communicated with clients to understand property needs and preferences.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Assisted clients in financial planning for purchase.
- Maintained connections with clients to encourage repeat business and referrals.
Real Estate Agent
Pellego, Inc.
03.2021 - 11.2022
- Used NWMLS and other realtor databases to find properties for clients.
- Assisted clients in financial planning for purchase.
- Advised and informed prospective clients on current market activities and conditions.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Assisted buyers with finding ideal properties by assessing needs, requirements and budgets.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Sales Assistant
Stylecraft
01.2019 - 01.2020
- Supported sales operations for single-family custom homes within community developments
- Facilitated design and construction processes, ensuring customization met buyer requests
- Analyzed market and trends and produced comprehensive reports for stakeholders
- Applied marketing strategies that supported goals and increased community engagement
- Developed and maintained client relationships to promote organizational objectives
- Applied the 4:2 Formula to convert prospective clients into buyers
- Audited community website to ensure accuracy of available inventory
- Partnered with senior staff to write, present, negotiate, and close contracts for over 30 properties.
General Manager
Cinemark Theaters
01.2008 - 01.2018
- Maintained responsibility for all financial and administrative operations
- Directed all aspects of daily operations while hiring, training, and coaching staff to promote employee development and provide excellent customer service
- Monitored and maintained inventory, created work schedules, and implemented promotions and policies to improve sales
- Established budgets and goals and completed financial planning processes
- Promptly resolved employee and customer issues and conflicts to maintain a positive environment
- Spearheaded the successful opening of six theater locations, hiring and training over 220 staff members
- Inducted into Presidential General Manager Club as top 10% performing GM
- Trained and mentored two assistant managers who were promoted into general manager positions.
Personal Banker
Michael Sayers, BBVA Bank
01.2004 - 01.2007
- Served as liaison between bank and clients to ensure customer satisfaction and exceed monthly sales quotas
- Adhered to organizational and regulatory policies and procedures
- Processed credit applications, reviewed credit reports, and performed marketing tasks
- Maintained accurate records for cash drawer and vault, and efficiently processed cash and check transactions
- Continually met monthly quota for opening new checking accounts.
Education
Associates Degree - Business Management
Metro College
Omaha, NEProfessional Training 60-Hour Real Estate Fundamentals Pre-Licensing Course, The CE Shop - undefined
30-Hour Real Estate Practices Pre-Licensing Course, The CE Shop - undefined
Skills
Buyer contracts
Property assessments
Market monitoring
Comparative market analysis
Presenting
Lender relations
Staff Management
New home sales
Accomplished in commission sales
Client-oriented
Active WA Real Estate License
Timeline
Home Sales Consultant
True Built Home
11.2023 - Current
Realtor
Keller Williams Puget Sound
11.2022 - Current
Home Ownership Counselor
Adair Homes
03.2021 - 11.2022
Real Estate Agent
Pellego, Inc.
03.2021 - 11.2022
Sales Assistant
Stylecraft
01.2019 - 01.2020
General Manager
Cinemark Theaters
01.2008 - 01.2018
Personal Banker
Michael Sayers, BBVA Bank
01.2004 - 01.2007
Associates Degree - Business Management
Metro College