Michael Saylor
Operations Manager
Chicago,IL
Summary
Detail-oriented Member Service Supervisor with 10 plus years in fitness and customer service industry. Service-oriented mindset with flexible approach to serving organization members. Successful track record establishing programs, negotiating third-party service contracts and building organizational value.
Overview
14
14
years of professional experience
Work History
Corporate Member Services Supervisor
LA Fitness International
Niles , Illinois
12.2019 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Trained, mentored and evaluated employees on service quality, knowledge and performance.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Introduced program to significantly decrease call wait time and increase productivity in representatives on customer service line.
Operations Manager
LA Fitness International
Morton Grove, IL
08.2014 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Collaborated with district and regional management to refine procedures, devise best practices and correct quality audit findings.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage daily maintenance needs and decrease budget.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
Facility Supervisor
Oak Brook Park District
Oak Brook, Illinois
08.2010 - 08.2014
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Education
Bachelor of Arts - Physical Education
Elmhurst University
Elmhurst, ILSkills
CSR systems
Workflow Management
Relationship building
Staff training and development
Negotiation
Staffing and scheduling
Strategic planning
Budgeting
Operations management
Sales and marketing
Cost reduction strategies
Natural leader
Customer relations specialist
Cross-functional communications
Employee relations and conflict resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Corporate Member Services Supervisor
LA Fitness International
12.2019 - Current
Operations Manager
LA Fitness International
08.2014 - Current
Facility Supervisor
Oak Brook Park District
08.2010 - 08.2014
Bachelor of Arts - Physical Education
Elmhurst University