Michael Saylor
Operations Manager
Chicago,IL
Summary
Detail-oriented Member Service Supervisor with 10 plus years in fitness and customer service industry. Service-oriented mindset with flexible approach to serving organization members. Successful track record establishing programs, negotiating third-party service contracts and building organizational value.
Overview
14
14
years of professional experience
Work History
Corporate Member Services Supervisor
LA Fitness International
Niles , Illinois
12.2019 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Trained, mentored and evaluated employees on service quality, knowledge and performance.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Introduced program to significantly decrease call wait time and increase productivity in representatives on customer service line.
Operations Manager
LA Fitness International
Morton Grove, IL
08.2014 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Collaborated with district and regional management to refine procedures, devise best practices and correct quality audit findings.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage daily maintenance needs and decrease budget.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
Facility Supervisor
Oak Brook Park District
Oak Brook, Illinois
08.2010 - 08.2014
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Education
Bachelor of Arts - Physical Education
Elmhurst University
Elmhurst, ILSkills
CSR systems
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Corporate Member Services Supervisor
LA Fitness International
12.2019 - Current
Operations Manager
LA Fitness International
08.2014 - Current
Facility Supervisor
Oak Brook Park District
08.2010 - 08.2014
Bachelor of Arts - Physical Education
Elmhurst University
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