Michael Scales II
Staunton,VA
Summary
To seek and maintain full-time entry level social work position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Front of House, Waiter
Staunton Flying Pizza | 221
07.2020 - Current
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Intern
PATHWAYS
01.2024 - 04.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive work environment by fostering open communication among team members and actively participating in training sessions.
- Demonstrated commitment to continuous improvement by actively seeking feedback on performance and adjusting practices accordingly.
- Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
- Participated in regular case conferences, presenting client updates and collaborating on treatment plan adjustments for optimal results.
- Collaborated with multidisciplinary team members to ensure well-rounded care for each client, resulting in improved overall health outcomes.
- Continuously expanded knowledge of evidence-based practices within the field of substance abuse counseling through professional development opportunities and trainings.
Volunteer
Campus Cupboard | Mary Baldwin Campus
10.2022 - 11.2022
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Back of House Associate
Chick-Fil-A | 101 George Cochran Pkwy
08.2018 - 01.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
Bachelor of Social Work - Social Work
Mary Baldwin University
Staunton, VA 08.2022 - Current
Associates of Arts And Sciences - Sciences
Blue Ridge Community College
Weyers Cave, VA 08.2020 - 2022.08
High School Diploma - Advanced Studies
Staunton High School
Staunton, VA 08.2016 - 2020.05
Skills
Efficient under pressure
Timeline
Intern
PATHWAYS
01.2024 - 04.2024
Volunteer
Campus Cupboard | Mary Baldwin Campus
10.2022 - 11.2022
Bachelor of Social Work - Social Work
Mary Baldwin University
08.2022 - Current
Associates of Arts And Sciences - Sciences
Blue Ridge Community College
08.2020 - 2022.08
Front of House, Waiter
Staunton Flying Pizza | 221
07.2020 - Current
Back of House Associate
Chick-Fil-A | 101 George Cochran Pkwy
08.2018 - 01.2020
High School Diploma - Advanced Studies
Staunton High School
08.2016 - 2020.05
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