Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael Scanlan

Sales Consultant
Bowling Green,KY

Summary

I’ve built a track record of driving revenue growth by genuinely understanding my clients’ needs and delivering solutions that make sense for them. Whether it is navigating complex negotiations or sharing insights that help customers make confident decisions, I bring a mix of industry knowledge, empathy, and strategic thinking to every interaction. I don’t just hit sales targets. I aim to exceed expectations and leave clients feeling heard, valued, and supported.



Overview

11
11
years of professional experience

Work History

Virtual Sales Consultant

Best Buy
02.2024 - Current
  • Work from home position taking calls from clients and generating sales over the phone for them by assisting in the placing of orders.
  • Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Consistently met goals required and exceeded in key areas such as revenue generation, credit card applications and obtaining paid memberships with clients.

Home Theater Installation Technician

Geek Squad - Best Buy
12.2021 - 02.2024
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Maintained and operated a company vehicle (Cargo Van) that was used to drive to client's homes and carry product and tools that would be used for installation.

Sales Consultant

Best Buy
10.2016 - 12.2021
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.

Cashier

Sears Holding Company
01.2015 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Ernest Righetti High School
Santa Maria, CA
07-2014

Skills

  • Time management
  • Product and service sales
  • Persuasive communication
  • Closing techniques
  • Company Vehicle Operation (Non-CDL)
  • Customer relationship building
  • Sales consultation
  • Customer service
  • Customer retention
  • Upselling and cross selling
  • Sales presentations
  • Sales expertise

Accomplishments

  • As a Virtual Sales Consultant, often would lead team in various KPIS such as tota revenue, credit card applications generated and/or paid memberships generated.

Timeline

Virtual Sales Consultant

Best Buy
02.2024 - Current

Home Theater Installation Technician

Geek Squad - Best Buy
12.2021 - 02.2024

Sales Consultant

Best Buy
10.2016 - 12.2021

Cashier

Sears Holding Company
01.2015 - 01.2016

High School Diploma -

Ernest Righetti High School

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Michael ScanlanSales Consultant