Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Michael Scarpelli

140 Whisper Ridge Dr. Port Matilda,PA

Summary

Dynamic General Manager with a proven track record at Marzoni's Brick Oven & Brewing Company, excelling in customer service and team building. Successfully recruited top talent and enhanced operational efficiency, resulting in improved productivity. Expert in conflict resolution and financial oversight, driving cost control while fostering a high-performance culture.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

Marzoni's Brick Oven & Brewing Company
State College, PA
08.2024 - Current
  • Supervise employees through planning, assignments, and direction.
  • Resolve customer complaints quickly, while maintaining high quality standards of service delivery.
  • Create schedules and monitor payroll to remain within budget.
  • Review financial statements, and sales or activity reports, to measure productivity or goal achievement.
  • Conduct regular meetings with the senior management team to review progress against established objectives.
  • Complete thorough opening, closing, and shift-change functions to maintain operational standards each day.
  • Control costs by keeping inventory in line with current needs.
  • Order all food, liquor, beer, and other products on a weekly basis to fulfill business needs.
  • Minimizing controllable costs to ensure a positive impact on the bottom line of the restaurant.

Assistant Manager

Marzoni's Brick Oven & Brewing Company
State College, PA
07.2023 - 07.2024
  • Assisted in opening a new restaurant location.
  • Recruited and trained new employees to meet job requirements.
  • Proposed or approved modifications to project plans.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company policies.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Crew Member

Marzoni's Brick Oven & Brewing Company
Duncansville, PA
02.2020 - 07.2023
  • Maintained safe food handling practices to prevent germ spread.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Made meals in accordance with company standards and requirements.
  • Verified kitchen staff followed all recipes and portion serving guidelines correctly.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.

Education

Some College (No Degree) - Business

Pennsylvania State University
Altoona, PA

Skills

  • Team building
  • Problem solving
  • Time management
  • Effective communication
  • Conflict resolution
  • Professional and hard-working
  • Profit and loss management
  • Adaptability

Certification

  • ServSafe Manager Certified
  • RAMP Owner/Manager Certified

References

References available upon request.

Timeline

General Manager

Marzoni's Brick Oven & Brewing Company
08.2024 - Current

Assistant Manager

Marzoni's Brick Oven & Brewing Company
07.2023 - 07.2024

Crew Member

Marzoni's Brick Oven & Brewing Company
02.2020 - 07.2023

Some College (No Degree) - Business

Pennsylvania State University

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Michael Scarpelli