Michael Schaaf
Columbus
Summary
Dynamic and results-driven professional with extensive experience in hospitality, including a successful tenure as Lead Bartender at 80 East Bourbon & Cocktail Club. Expert in mixology and staff management, I excel in enhancing customer satisfaction and driving sales through innovative cocktail development and exceptional service. Proven ability to train teams and coordinate events effectively.
Professional hospitality expert with significant experience in crafting high-quality beverages and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in mixology, inventory management, and guest relations, with reliable and flexible approach.
Overview
16
16
years of professional experience
Work History
Lead Bartender
80 East Bourbon & Cocltail Club
06.2023 - Current
- Kept detailed inventories and ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
General Manager
Two Truths
10.2016 - 03.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
Assistant Bar Manager
Brothers Drake
04.2014 - 09.2016
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Developed unique events and special promotions to drive sales.
Head Barback
Union Cafe And Axis Nightclub
09.2009 - 04.2014
- Maintained a clean and organized workspace, adhering to health and safety regulations for the benefit of staff and patrons.
- Enhanced customer satisfaction by efficiently stocking and maintaining bar inventory.
Education
No Degree - Automotive Mechanics
Columbus State Community College
Columbus, OHSkills
- Staff management
- Inventory
- Superior customer service
- Expert mixology
- Bar equipment maintenance
- Supply ordering
- Ordering supplies
- Health codes compliance
- Menu memorization
- Preparing garnishes
- Event coordination
- Menu development
- Inventory control
- Cocktail development
- Proficient in mixology
- Cocktail list development
- Team training and development
Timeline
Lead Bartender
80 East Bourbon & Cocltail Club
06.2023 - Current
General Manager
Two Truths
10.2016 - 03.2022
Assistant Bar Manager
Brothers Drake
04.2014 - 09.2016
Head Barback
Union Cafe And Axis Nightclub
09.2009 - 04.2014
No Degree - Automotive Mechanics
Columbus State Community College
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