Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MICHAEL SCHAD

Liverpool,N.Y.

Summary

Detail-oriented HVAC technician with a proven track record in installation, repair, and maintenance work. Prioritizes customer loyalty through quality service, friendly communication, and expert handling of technical issues. Accurately diagnoses and corrects faults with a focus on safety and reliability. A reliable candidate with strong problem-solving and task prioritization skills, seeking opportunities to expand skills and contribute to the company's success. Known for being hardworking, ethical, and detail-oriented, dedicated professional with strengths in customer service, time management, and trend tracking. Excels at troubleshooting problems and building successful solutions, possesses strong verbal and written communication skills with a background in cultivating positive relationships and exceeding goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Outside Sales Representative

IRR Supply
11.2024 - Current
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Built strong client rapport to establish diversified network of connections.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Monitored competitor activities to maintain competitive advantage.
  • Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
  • Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Met existing customers to review current services and expand sales opportunities.

Rental Service Supervisor

Anderson Equipment Group
09.2024 - 11.2024
  • Handled customer complaints and inquiries.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Monitored team's performance and gave feedback when necessary.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
  • Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
  • Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
  • Responded to customer requests for products, services, and company information.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

HVAC-R mechanic

DONS COMMERCIAL REPAIR
06.2008 - 09.2024
  • I am the former owner and lead field tech for Dons Commercial Repair
  • I have worked here since June 2008 and I became an owner in 2012
  • I have been doing all the companies bookwork for the last 5 years
  • I also make sure all the trucks are stocked
  • I became lead field tech 8 years ago
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • I am also in charge of the entire office and its staff
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics. I have been in charge of all the company's inventory and ordering for the last 12 years
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Education

High School -

Altmar-Parish-Williamstown High School
06.2008

Skills

  • EPA certification
  • Project management
  • Refrigeration systems repair and installation
  • HVAC systems repair and installation
  • Customer service
  • Budget control
  • Recordkeeping
  • Time management
  • Team collaboration
  • Client needs assessment
  • Task prioritization
  • Inventory control
  • Repair recordkeeping
  • Goal setting
  • Relationship building
  • Motivated team player
  • Problem-solving
  • Customer Service-oriented
  • Account management
  • Sales closing
  • Sales presentations
  • Phone and email etiquette
  • Positive outlook
  • Customer focused-service
  • Computer skills
  • Approachable
  • Client relationship development
  • Strategic sales techniques
  • Superior organizational skills
  • Documentation and reporting
  • Records management

Certification

HVAC technician certification EPA clean air act section 608

Timeline

Outside Sales Representative

IRR Supply
11.2024 - Current

Rental Service Supervisor

Anderson Equipment Group
09.2024 - 11.2024

HVAC-R mechanic

DONS COMMERCIAL REPAIR
06.2008 - 09.2024

High School -

Altmar-Parish-Williamstown High School

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MICHAEL SCHAD