MICHAEL SCHMIDLING
WAUKESHA,WI
Summary
Results-oriented Certified Swing Manager experienced in scheduling, coaching and managing restaurant employees. Well-versed in both front- and back-end areas of operations and excited to leverage skills developed over 34 years in the field to take on growth-oriented, long-term position.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Certified Swing Manager
DP&K McDonald's
Wauwatosa, WI
03.2017 - Current
- Managed scheduling and payroll for all swing staff.
- Trained new employees on company policies and procedures.
- Conducted inventory audits to ensure accuracy of stock levels.
- Monitored product quality and safety standards.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Maintained accurate records of employee attendance and punctuality.
- Analyzed customer feedback surveys to identify areas of improvement.
- Assisted in the hiring process by conducting interviews and reference checks.
- Ensured compliance with local health codes and safety regulations.
- Reviewed financial statements for accuracy and efficiency.
- Performed daily cash register reconciliations and deposits.
- Provided guidance on proper use of POS systems for efficient checkout times.
- Supervised floor operations during peak hours of business activity.
- Kept premises clean and neat by proactively monitoring all areas of operations.
- Monitored employee performance in order to give guests positive and high-quality service at every visit.
- Maintained control of shift operations.
- Supervised teams' work to maintain consistent quality and performance levels.
- Trained workers to close skill gaps and improve overall productivity.
- Tracked activities to proactively spot opportunities to improve operations and workflow.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
Maintenance
DP&K McDonald's
Wauwatosa, WI
12.1989 - Current
- Performed preventative maintenance on equipment and machinery to ensure proper operation.
- Replaced worn out parts, lubricated moving parts, and tightened connections to restore functionality.
- Assisted in the installation of new equipment according to manufacturer instructions.
- Performed routine cleaning tasks such as scrubbing floors, dusting surfaces, and emptying waste receptacles.
- Responded quickly to emergency repair requests from staff or customers.
- Ordered necessary supplies from vendors when existing inventory was insufficient.
- Ensured that work areas were safe by following established safety protocols at all times.
- Identified potential hazards in the workplace and implemented corrective measures accordingly.
Education
High School Diploma -
Pewaukee High School
Pewaukee, WI06-1986
Skills
- Very customer oriented
- Build ongoing customer relations in an effort to retain customers and build the business
Affiliations
- Sports and music nut
- Love to golf
- Enjoy seeing live music and sporting events
- Dining out
- Friends and family are my life
Languages
Spanish
Limited
Accomplishments
- While working maintenance at a different McDonald's location, received an award for landscaping and cleanliness of store by City of Brookfield.
Certification
- Food Safety Certificate current...issued April 20, 2022.
References
References available upon request.
Timeline
Certified Swing Manager
DP&K McDonald's
03.2017 - Current
Maintenance
DP&K McDonald's
12.1989 - Current
High School Diploma -
Pewaukee High School