Michael Schmidt

As a remote Field Service Technician, I must be self-motivated and manage my time efficiently. I am responsible for:

• Providing information to customers regarding repair or service options.
• Communicating with clients about progress updates, gathered feedback and work done to resolve specific concerns or issues.
• Performing service and maintenance tasks such as account reporting and repairing/replacing of failing equipment.
• Streamlining preventive maintenance repair processes to ensure timely completion.
• Assessing and identifying issues and quickly resolving them to restore functionality.

As a Lead Consultant, I was knowledgeable in all areas of the store’s business, including print, signs & graphics, shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues

Crew Members perform one of three positions at a given time; food preparation, food assembly, cashier / guest service. By following the proper recipes and procedures adhering to Taco Time standards regarding food preparation, cleaning, team work and customer service.

Crew Members are responsible for all day-to-day tasks necessary to run and maintain the restaurant. I acted as a trainer, onboarding new hires and teaching them the policies and protocols laid out by the manual.