Michael Schneider
Eagle River,AK
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Client Account Manager
Alaska Communications Systems
03.2017 - 10.2023
Develop and maintain sales
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Business Sales & Service Representatives
Alaska Communications Systems
07.2011 - 02.2017
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
West Chicago Community High
West Chicago, IL06.1986
Skills
- Multitasking
- Technical understanding
- Analytical thinking
- Relationship building
- Active listening
- Sales expertise
- Product knowledge
- Client retention
- Effective communication
- Problem solving
- Adaptability
- Customer service
Additional Information
I worked tirelessly for Alaska Communications. I am faithful and truly believe in the company I work for and only wish to do what I can to make my employer succeed. I will always continue to try to get better every day. I firmly believe that the future for Alaska Communications lies in the ability to provide excellent customer service to their future and current customers and I hope to be apart of it.
Timeline
Client Account Manager
Alaska Communications Systems
03.2017 - 10.2023
Business Sales & Service Representatives
Alaska Communications Systems
07.2011 - 02.2017
High School Diploma -
West Chicago Community High
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