Michael Schoenlein
Rossford,OH
Summary
Proven leader in auto body repair and management, adept at project management and customer engagement, with a track record of boosting productivity and client satisfaction at General Truck Sales. Skilled in cost estimation and team training, driving operational excellence and profitability, ensuring top-notch service delivery and team performance .
Overview
15
15
years of professional experience
1
1
Certification
Work History
Estimator
Gerber Collision and Glass
10.2023 - 10.2024
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Mentored junior estimators in company processes and best practices, increasing the team''s overall effectiveness.
- Negotiated contracts with clients, securing favorable terms for both parties while maintaining profitability targets.
- Built relationships with customers and community to promote long term business growth.
- Managed 30+ outgoing customer updates multiple times a week.
- Managed 4 estimate/sales appointments daily.
Collision Center Manager
General Truck Sales
06.2021 - 10.2023
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
- Managed team of 11 personnel focused on repairs and refinishing work.
- Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
- Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
- Collaborated with other departments to improve overall company performance and customer experience.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Recruited top talent for the collision center team through targeted hiring campaigns.
- Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
- Worked with customers and insurance companies to obtain payments.
- Spearheaded marketing initiatives to attract new customers and maintain existing clientele.
- Managed inventory control for parts and supplies, minimizing waste and reducing costs.
- Inspected auto body damage and wrote up repair orders.
- Checked quality of all work to maintain customer satisfaction.
- Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
Auto Body Technician
General Truck Sales
03.2020 - 06.2021
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
- Followed standard operating procedures to achieve consistent quality of work.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Managed multiple in process repairs at any given time.
Working Foreman
Ohio Truck Body Services
01.2011 - 03.2020
- Examined vehicles to determine internal and external damage
- Replaced and repaired vehicle parts according to work order instructions.
- Analyzed incoming parts shipments for accuracy and completeness.
- Inspected new parts and areas of repair to verify correctness and quality.
- Replaced and repaired vehicle parts according to work order instructions.
- Monitored shop inventory and reported need for replenishment.
- Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
- Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
- Coordinated new paint coats with either original manufacturer color specifications or current conditions.
- Primed and painted automobile parts to finalize repairs.
Shop Worker
Great Lakes Truck And Trailer
07.2009 - 08.2011
- Prepared surfaces for paint application.
- Picked up, organized and distributed parts for different work areas.
- Maintained orderly and clean work areas for maximum productivity.
- Transported vehicles too and from customers.
Education
Associate of Science - General Sciences
Owens Community College
Perrysburg, OH05.2013
High School Diploma -
Perrysburg High School
Perrysburg, OH06.2011
Skills
- Works well independently
- Eagerness to learn/better myself
- Project Management Skills
- Safety compliance
- Job site maintenance
- Customer assistance
- Computer proficient
- Inventory control practices
- Strong initiative
- Auto Body Repair Knowledge
- Damage Assessment
- Cost Estimation
- Insurance procedures
- Team Leadership
- Time Management
- Complaint Handling
- Client Engagement
- Appointment Coordination
- Payment management
- Customer Needs Assessment
Accomplishments
General Truck Sales 2023 Extra Mile Award
This award was granted for one employee across a dealership of roughly 70 employees.
This award signifies an employee who went above and beyond for both the dealership, and it's customer base.
This was awarded to me in my first year of management within the company for the vast improvements made within the collision center.
This trend continued as I transformed a bodyshop into a prominent profit center. This shop, which had 5 managers prior to myself, had never had a profitable year prior.
The bottom line had a net increase of 1M over the course of less than two years of my leadership.
Certification
ICAR Gold Certification
Timeline
Estimator
Gerber Collision and Glass
10.2023 - 10.2024
Collision Center Manager
General Truck Sales
06.2021 - 10.2023
Auto Body Technician
General Truck Sales
03.2020 - 06.2021
Working Foreman
Ohio Truck Body Services
01.2011 - 03.2020
Shop Worker
Great Lakes Truck And Trailer
07.2009 - 08.2011
Associate of Science - General Sciences
Owens Community College
High School Diploma -
Perrysburg High School
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