Michael Schoutens

• Lead multi-outlet luxury restaurant and bar operations including full-service dining, high-volume cocktail bar, rooftop concept, private dining, and seasonal programming.
• Oversee full P&L responsibility, managing revenue strategy, labor controls, COGS, and variable cost performance across all outlets.
• Drive top-line growth through strategic programming including seasonal activations, themed experiences, Restaurant Week execution, and large-scale buyouts.
• Implement detailed financial forecasting models to optimize labor productivity, beverage cost percentages, and inventory controls.
• Spearhead beverage program development including wine list curation, cocktail innovation, supplier negotiations, and brand partnerships.
• Partner directly with ownership and executive leadership to align financial performance with long-term asset value growth.
• Develop and mentor FOH leadership team, establishing performance standards, training frameworks, and accountability systems.
• Execute high-touch hospitality standards consistent with luxury brand expectations while maintaining operational efficiency.
• Lead cross-department collaboration with culinary, sales, marketing, and hotel leadership to ensure cohesive guest experience and revenue maximization.
• Utilize systems including Toast, MarginEdge, Craftable, NetSuite, and Avero to track performance metrics and drive data-informed decisions.

Drove vision and oversaw all food and beverage operations to enhance performance.

• Increased outlets revenue from 7.67 million to 8.67 million.
• Maintained Forbes 4-star rating with restaurant service score of 88.37% and bar score of 81.08%.
• Directed budgeting, forecasting, cost control, and implementation of brand initiatives for all food and beverage components.
• Reconceptualized and relaunched signature restaurant Alhambra, covering menu design, beverage program, staff training, marketing promotions, and scheduling.

• Orchestrated the operational and strategic leadership of all restaurant outlets within The St. Regis, Washington D.C., resulting in an annual revenue achievement of $7.67 million.
• Fostered an environment of excellence, achieving employee engagement level of 86.5.
• Implemented targeted programs and recognition initiatives to boost team morale and streamline operational efficiency.
• Fostered an environment of excellence, reflected in a noteworthy employee engagement level of 86.5.
• Implemented targeted programs and recognition initiatives to enhance team morale and operational efficiency.
• Led recruitment, talent development, and training programs, ensuring a proficient team capable of delivering exceptional service and maintaining a positive work environment.
• Cultivated relationships with vendors and suppliers, negotiating contracts that ensured procurement of high-quality products.
• Contributed actively to strategic planning sessions, playing a pivotal role in shaping the long-term goals and success of the food and beverage operations at The St. Regis, Washington D.C.

• Played a pivotal role in the operational leadership of the restaurant outlets within Conrad Hotels & Resorts, achieving a seamless and elevated guest experience.
• Oversaw daily operations and managed staff, driving success of food and beverage department.
• Executed innovative promotional events and dining experiences with cross-functional teams, boosting customer satisfaction and loyalty.
• Collaborated with cross-functional teams to execute innovative promotional events and dining experiences, enhancing customer satisfaction and loyalty.
• Received nomination for Promise Award for leadership excellence in 2nd quarter of 2022.

• Oversaw food and beverage department, managing operations and streamlining processes to enhance service delivery.
• Directed team to achieve exceptional service standards, resulting in increased guest satisfaction and positive feedback.
• Coordinated planning and execution of successful events, strengthening hotel's reputation and visibility in Washington D.C.
• Implemented efficient inventory control and procurement processes, contributing to cost management and profitability.
• District of Columbia, United States