MICHAEL SCHULKER
Littleton,CO
Summary
Dynamic Eligibility Technician with a proven track record at the City and County of Denver, adept in benefits administration and fostering client relationships. Excelled in streamlining application processes, enhancing data accuracy by 30%, and demonstrating exceptional verbal communication and problem-solving skills. Renowned for confidentiality and effective team collaboration, consistently ensuring compliance and client satisfaction.
Overview
24
24
years of professional experience
Work History
Eligibility Technician
City and County of Denver
10.2000 - 06.2024
Answer calls from clients. Assist clients with their applications for public assistance benefits. Ensure quality of data entry in cases. Process verifications and case Management to include correction of errors in cases.
Education
Highschool Diploma -
Central Highschool
Independence, OR06.1988
Skills
- Verbal communication
- Microsoft office
- Benefits administration
- Disability awareness
- Social services
- Cross-cultural sensitivity
- Medicaid
- Client assessment
- Interviewing techniques
- Regulation compliance
- Confidentiality
- Medicare
- Effective communication skills
- Documentation and paperwork
- Data entry
- Documentation and reporting
- Record keeping
- Knowledgeable in software
- Application review
- Telephone etiquette
- Proficiency in software
- Policy interpretation
- Applicant engagement
- Application assessment
- Income verification
- Public assistance programs
- Eligibility procedures
- Recordkeeping and data input
- Applicant support and service
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Computer proficiency
- Documentation skills
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Risk assessment
- Professionalism
- Interpersonal communication
- Public speaking
- Schedule management
- Resourcefulness
- De-escalation techniques
- Application support
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Confidentiality practices
- Eligibility determination
- Training skills
- Networking skills
- Report writing
- Cultural sensitivity
Timeline
Eligibility Technician
City and County of Denver
10.2000 - 06.2024
Highschool Diploma -
Central Highschool
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