Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

MICHAEL SCOTT

Greenville,SC

Summary

Dedicated financial sales leader offering 19 years of financial industry success. Familiar with bank regulations, financial best practices and effective sales strategies. Builds productive relationships to drive business success.

Professional with strong background in banking and financial services. Skilled in team leadership, customer relationship management, and operational efficiency. Known for adaptability and delivering results in dynamic environments. Expertise in financial analysis, risk management, and regulatory compliance, ensuring consistent achievement of business targets.

Overview

19
19
years of professional experience

Work History

Branch Manager

Truliant Federal Credit Union
09.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Submitted loan applications to underwriter for verification and recommendation..
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Monitored pipelines to track and log status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Examined customer loan applications for loan approvals and denials.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
  • Built strong relationships with local businesses, fostering partnerships that benefited both parties.
  • Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.

Financial Sales Manager

First Citizens Bank
10.2022 - 09.2024
  • Implemented initiatives to improve customer satisfaction and increase repeat business.
  • Assessed employee performance and developed improvement plans.
  • Identified partnership opportunities and established favorable business connections.
  • Examined customer loan applications for loan approvals and denials.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Developed strategic plans for day-to-day financial operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Represented bank at community events to establish strong ties and promote business.
  • Underwrite Personal and Business loans to ensure credit eligibility
  • Conduct seminars on financial planning topics such as retirement, credit, education and estate planning

Branch Leader

Trusit Bank
01.2019 - 07.2022
  • Manage business relationships up to 2 million in annual sales revenue.
  • Work with small businesses and wealth clients to achieve their lending, deposit and investment goals.
  • Conduct seminars and workshops on financial planning topics, such as retirement, credit, education and estate planning
  • Interview, hire and train new team members.
  • Lead all small business development activities.
  • Provided monthly training around operating topics to ensure team members understand procedures and processes.
  • Ensure that all team members required training is completed on time.
  • Observe and drive execution of the client experience in the branch
  • Led monthly team meetings to improve individual and team performance.
  • Engage with partners to review client pipelines, share prospects and leads.
  • Execute specific activities with partners to acquire and deepen client relationship.
  • Conduct monthly coaching sessions with team members to review behaviors, performance, expected outcomes and develop an action plan.

Branch Manager

Wells Fargo
08.2014 - 11.2018
  • Recruit and oversee training programs for new team members.
  • Analyze financial metrics and develop a strategic plan in order to exceed branch targets.
  • Conduct seminars and workshops on financial planning topics such as, retirement, credit, education and estate planning.
  • Knowledge and understanding of the laws and regulations pertaining to the banking industry.
  • Led small business development activities.
  • Developed and cultivated partnerships with mortgage, business banking and wealth management to deepen customer relationships and grow the banks revenue.
  • Educate clients on a variety of loan products and available credit options.
  • Analyzed business processes and recommend solutions.

Licensed Personal Banker

Wells Fargo
08.2012 - 08.2014
  • Worked closely with the financial advisor to identify and categorize the needs of our high value clients.
  • Provided clients with guidance on bank services, products, and financial planning possibilities.
  • Use outbound calling, referrals and community outreach as strategies to expand and strengthen relationships with clients.
  • Educate clients on loan products and credit score options.
  • Knowledge and understanding of retail compliance controls, risk management and loss prevention.
  • Cultivated strong customer relationships by providing tailored advice and services.

Licensed Personal Banker

J.P. Morgan Chase
08.2008 - 08.2012
  • Provided clients with guidance on bank services, products and financial planning possibilities.
  • Train employees on product knowledge and sales techniques.
  • Attend local gatherings and networking events as a bank representative to establish community relations and generate business.
  • Work closely with the financial advisor and mortgage officer to identify and categorize the needs of our high value clients.
  • Sell mutual funds and annuities to help clients achieve their financial goals.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Cultivated strong customer relationships by providing tailored advice and services.

Financial Services Representative

First Investors Corporation
05.2006 - 05.2008
  • Conduct seminars and workshops on financial planning topics such as retirement, education and estate planning.
  • Worked with team members on a one-on-one basis to help with product knowledge and sales presentations.
  • Worked with clients to achieve their goals utilizing mutual funds, annuities and life insurance products.
  • Utilize outbound calling efforts and referrals to grow my customer base.
  • Developed and delivered financial presentations to drive client engagement.
  • Monitored changes in financial markets and kept clients informed of latest developments.
  • Analyzed and interpreted financial data to inform business decisions.
  • Developed and implemented financial strategies to maximize returns on investments.
  • Assisted in recruiting efforts by calling alumni associations and attending job fairs.

Education

Bachelor of Science - Business Management

Long Island University
Brookville, NY
05.2006

Skills

  • Strategic Planning - 10 years
  • Wealth Management Services - 10 years
  • Financial Services - 10 years
  • Customer Relationship Management - 10 years
  • Risk Management - 10 years
  • Financial Analysis - 10 years
  • Team Management - 9 years
  • Strategic Planning - 10 years
  • Regulatory Compliance - 10 years
  • Operations Management - 10 years

Affiliations

  • Greenville Literacy Association - Board Member

Timeline

Branch Manager

Truliant Federal Credit Union
09.2024 - Current

Financial Sales Manager

First Citizens Bank
10.2022 - 09.2024

Branch Leader

Trusit Bank
01.2019 - 07.2022

Branch Manager

Wells Fargo
08.2014 - 11.2018

Licensed Personal Banker

Wells Fargo
08.2012 - 08.2014

Licensed Personal Banker

J.P. Morgan Chase
08.2008 - 08.2012

Financial Services Representative

First Investors Corporation
05.2006 - 05.2008

Bachelor of Science - Business Management

Long Island University

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