Michael Scott
COLORADO SPRINGS
Summary
Dynamic Customer Service Representative with a proven track record at Spectrum, excelling in effective communication and dispute resolution. Skilled in utilizing CRM tools for data-driven performance analysis, I consistently enhance customer satisfaction while managing high-stress situations with professionalism. Committed to delivering informed assistance and driving team success through collaborative efforts.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Spectrum
08.2016 - 04.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer issues and document resolutions efficiently.
- Participated in team meetings to discuss performance metrics and develop action plans for enhancements.
- Maintained up-to-date knowledge of products and services to provide informed assistance to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
MBA - Project Management
Colorado Technical University
Colorado Springs, CO06-2005
Skills
- Effective customer communication
- Dispute resolution
- Experienced in utilizing CRM tools
- Data-driven performance analysis
Timeline
Customer Service Representative
Spectrum
08.2016 - 04.2019
MBA - Project Management
Colorado Technical University