Michael Scott Little
Anchorage
Summary
To broaden my experience through serving others.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
19
19
years of professional experience
Work History
AV Installer
Sound Decisions
12.2023 - Current
- Streamlined AV system setup for clients, ensuring optimal performance and user experience.
- Received consistent positive feedback from clients due to meticulous attention to detail and professionalism during installations.
- Coordinated effectively with other trades on construction sites, maintaining open communication lines and fostering cooperative working environments.
- Provided exceptional customer service through clear communication, addressing client concerns and troubleshooting issues promptly.
Front Desk Agent
Grande Denali Lodge
05.2023 - 10.2023
- Greeting lodge guests and facilitating the lodge guest experience
- Answering the front desk line and carrying out the administrative duties of the front desk operation
- Coordinating lodge amenities and assisting guests with events, logistics, and planning
Service Coordinator
Blake and Pendleton
08.2020 - 04.2023
- Ran the administrative office of our Memphis branch
- Coordinated all scheduling, inventory management/procurement, and technical team response
- Handled all estimating/quoting, client and support communication, and job processing/invoicing
- Managed technical team scheduling, training, and HR support issues
Market Farmer
Independent Small Market Grower
09.2019 - 08.2020
- Turned a long-time hobby into full time operation
- Grew organic market farm vegetables (beets, brussells, carrots, chard, herbs, lettuce, tomatoes, etc
- And sold at Farmers Market, online, and CSA
- Drove local county school bus for supplemental income and benefits
Manager Audio Visual Systems Group
Memphis Communications Corporation
05.2006 - 09.2019
- Managed all operations for Audio Visual and Security Communications teams
- Responsible for recruiting, training, and motivating teams of technicians to serve business systems platforms
- Responsible for profit & loss, performance, and response & client satisfaction metrics
Education
BA - Studio Music and Jazz (Performance Major)
University of Tennessee
Knoxville, TNSkills
Communication
Service
Planning
Meal Prep and Service
Outdoor Adventures and Exploration
Timeline
AV Installer
Sound Decisions
12.2023 - Current
Front Desk Agent
Grande Denali Lodge
05.2023 - 10.2023
Service Coordinator
Blake and Pendleton
08.2020 - 04.2023
Market Farmer
Independent Small Market Grower
09.2019 - 08.2020
Manager Audio Visual Systems Group
Memphis Communications Corporation
05.2006 - 09.2019
BA - Studio Music and Jazz (Performance Major)
University of Tennessee
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