Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL SCUDDER

Mechanicsburg,PA

Summary

Accomplished leader with a proven track record, adept in strategic planning and staff management. Skilled in CRM software, I've driven significant process improvements and business development, fostering high-performing teams and enhancing customer satisfaction. Expert in training and mentoring, my approach has consistently exceeded performance targets.

Overview

26
26
years of professional experience

Work History

Card Enrollment Supervisor

Bottomline Technologies Inc De
Portsmouth, NH
01.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Account Executive II

FiTech
Fort Worth, TX
04.2019 - 01.2022
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.

Business Banker VP

F&M Trust
Chambersburg, PA
10.2016 - 05.2018
  • Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
  • Coordinated with various departments to ensure seamless delivery of banking services across all channels.
  • Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
  • Led training sessions for bank partners to develop opportunities amongst bank business customers.
  • Maximized revenue generation through careful assessment of loan applications and diligent follow-up on delinquent accounts.
  • Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.

Branch Manager AVP

First National Bank
Hershey, PA
04.2016 - 10.2016
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Branch Manager AVP

Wells Fargo
Mechanicsburg, PA
04.2014 - 04.2016
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Assessed employee performance and developed improvement plans.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

Business Sales Consultant

Wells Fargo
Mechanicsburg, PA
09.2012 - 04.2014
  • Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
  • Crafted compelling proposals that addressed specific pain points of clients while highlighting the competitive advantages of our products or services.
  • Worked closely with marketing teams to develop impactful promotional materials that effectively conveyed brand messaging and generated interest in our products or services.
  • Collaborated with cross-functional teams to create customized solutions for clients, resulting in increased customer satisfaction and loyalty.

Branch Manager AVP

Wells Fargo
Mechanicsburg, PA
10.2010 - 04.2012
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

Branch Manager AVP

PNC Bank
Mechanicsburg, PA
01.2006 - 10.2010
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

Specialist

US Army
Fort Carson, CO
07.1998 - 07.2002
  • Logged maintenance notes regarding status of aircraft repairs.
  • Mentored junior technicians, providing guidance on complex troubleshooting scenarios while fostering professional growth within the team.
  • Maintained a high level of knowledge related to avionics systems, effectively diagnosing software-related issues in addition to mechanical malfunctions for comprehensive troubleshooting capabilities.
  • Reduced aircraft downtime by swiftly identifying and resolving technical issues in various helicopter systems.

Education

No Degree - Electronics Technology

Army Advanced Individual Training
Huntsville, AL
09.1999

High School Diploma -

Trinity High School
Camp Hill, PA
05.1998

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Strategic Planning
  • Processes and procedures
  • Process Improvement
  • CRM Software experience
  • Microsoft Products experience
  • Financial Management
  • Business Development

Timeline

Card Enrollment Supervisor

Bottomline Technologies Inc De
01.2022 - Current

Account Executive II

FiTech
04.2019 - 01.2022

Business Banker VP

F&M Trust
10.2016 - 05.2018

Branch Manager AVP

First National Bank
04.2016 - 10.2016

Branch Manager AVP

Wells Fargo
04.2014 - 04.2016

Business Sales Consultant

Wells Fargo
09.2012 - 04.2014

Branch Manager AVP

Wells Fargo
10.2010 - 04.2012

Branch Manager AVP

PNC Bank
01.2006 - 10.2010

Specialist

US Army
07.1998 - 07.2002

No Degree - Electronics Technology

Army Advanced Individual Training

High School Diploma -

Trinity High School
MICHAEL SCUDDER