Summary
Overview
Work History
Skills
Timeline
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Michael Scutt

Morrisville,NC

Summary

People oriented and safety-minded bartender with 12 years of customer service and retail management experience focusing on team building, unmatched customer service, maintaining a safe environment, and keeping calm during potentially stressful situations. Looking to use my skills and talents from these industries to provide world class service and safety as a dependable and successful Flight Attendant.

Overview

13
13
years of professional experience

Work History

Bartender

Lynnwood Grill & Brewing Concern
10.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Store Manager

Ross Stores
05.2023 - 10.2023
  • Promoted a culture of safety awareness by developing engaging trainings and demonstrations monthly.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Interacted well with customers to build connections and nurture relationships.

General Manager

Pottery Barn
07.2021 - 03.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and vendor relationships.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Store Manager

Ross Stores
06.2018 - 07.2021
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Store Manager

Dick’s Sporting Goods
03.2012 - 06.2018
  • Assisted in recruiting, hiring and training of team members.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Developed and executed training programs for employees, improving overall safety awareness and compliance.
  • Conducted detailed safety audits to identify potential hazards, leading to safer work environment.
  • 2016 Winner for highest customer service rating in Holly Springs, NC location

Skills

  • Team Leadership
  • Outstanding communication skills
  • Policies and Procedures
  • Strategic thinker
  • Customer Engagement
  • Outgoing Personality
  • Team player attitude
  • Customer service expertise
  • Safety Awareness Mindset

Timeline

Bartender

Lynnwood Grill & Brewing Concern
10.2023 - Current

Store Manager

Ross Stores
05.2023 - 10.2023

General Manager

Pottery Barn
07.2021 - 03.2023

Store Manager

Ross Stores
06.2018 - 07.2021

Assistant Store Manager

Dick’s Sporting Goods
03.2012 - 06.2018

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Michael Scutt