Michael Scutt
Morrisville,NC
Summary
Dynamic Customer-Centric Leader | Driving Performance & Organizational Success
Results-driven professional with a strong focus on consumer satisfaction and operational excellence. A proven team asset, consistently exceeding performance metrics and contributing to organizational success. Adept at leading teams, enhancing customer experiences, and driving business growth. Seeking an opportunity to leverage extensive customer service and leadership expertise to deliver exceptional value and impact.
Overview
7
7
years of professional experience
Work History
Bartender
Lynnwood Grill & Brewing
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Store Manager
Ross Stores
05.2023 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Pottery Barn
07.2021 - 03.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and vendor relationships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Store Manager
Ross Stores
06.2018 - 07.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Skills
- Employee Motivation
- Customer Needs Assessments
- Business Development and Planning
- Customer Engagement
- Strategic Decision-Making
- Team Leadership
- Team training and development
- Hiring and training
Timeline
Bartender
Lynnwood Grill & Brewing
10.2023 - Current
Store Manager
Ross Stores
05.2023 - 10.2023
General Manager
Pottery Barn
07.2021 - 03.2023
Store Manager
Ross Stores
06.2018 - 07.2021
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