Michael Selexman
Houston,TX
Summary
Seeking a dynamic and long-term career opportunity where I can contribute my skills, dedication, and passion to foster mutual growth and success with a forward-thinking company.
Overview
6
6
years of professional experience
Work History
Sales & Technical Support Specialist
Asurion
04.2024 - 12.2024
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Developed strong client relationships through consistent communication and effective problem solving.
Small Business Sales Representative
S4 Communications
10.2021 - 04.2024
- I developed new sales opportunities through various prospecting methods such as phone calls, email campaigns, and networking, while leveraging software tools to generate quotes and invoices.
- I engaged customers in meaningful conversations to effectively determine their needs and requirements. Through conducting needs analysis, I was able to recommend specific products and solutions tailored to each customer's expectations. Additionally,
- I served as the direct point of contact for customers, ensuring regular follow-ups to update information and resolve any issues promptly.
Porter/Senior Site Manager
Imperial Hospitality
02.2019 - 10.2023
- I facilitated client relations and ensured quality assurance while managing front office and local administrative duties.
- By providing staff with guidance, feedback, and individual coaching, I significantly improved guest service. Additionally, I proactively contacted guests to gauge satisfaction levels and solicit suggestions for improvements.
- I adeptly addressed problems quickly and efficiently reported clear information, all while working under minimal supervision.
Financial Planner/Life Insurance Agent
Primerica
07.2018 - 08.2020
- Provided advisement, insurance, and investment services to families Generated leads and procured prospective clients Recruited potential insurance agents and train them after onboarding Communicated with clients to understand needs and identify best policies for each case. Calculated premiums and established payment methods. Sold life insurance policies via telephone and assisted other agents with underwriting. Contacted prospective customers to present information and explain available services.
Education
Associates of Liberal Arts -
Houston Community College
01.2020
Diploma - undefined
J. Frank Dobie High School
01.2010
Skills
- Microsoft Office Proficient
- Team Member Motivation
- Effective Customer Upselling
- High aptitude
- Team Building
- Communication
- Scripting languages
- Customer experience management
Timeline
Sales & Technical Support Specialist
Asurion
04.2024 - 12.2024
Small Business Sales Representative
S4 Communications
10.2021 - 04.2024
Porter/Senior Site Manager
Imperial Hospitality
02.2019 - 10.2023
Financial Planner/Life Insurance Agent
Primerica
07.2018 - 08.2020
Diploma - undefined
J. Frank Dobie High School
Associates of Liberal Arts -
Houston Community College
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